#ContentWritingChat Recap: How to Conduct an SEO Audit with Lexie Kimball of Netvantage Marketing

#ContentWritingChat Recap: How to Conduct an SEO Audit with Lexie Kimball of Netvantage Marketing

Have you ever conducted an SEO audit for your website? If not, you should! However, if you’ve never done one before, you might be wondering how to get started… If you’re in that boat, there’s no need to worry! That’s exactly what we talked about in this week’s #ContentWritingChat.

And as always, our participants had some amazing advice to share. If you’re ready to turn your website into one that Google loves, keep reading for the valuable tips!

#ContentWritingChat Recap: How to Conduct an SEO Audit for Your Website with Lexie Kimball of Netvantage Marketing

Our guest host this week was Lexie Kimball of Netvantage Marketing. Lexie is their account manager and she really knows her stuff when it comes to SEO! As a frequent #ContentWritingChat participant, it was great having her step into a guest hosting role.

Q1: Share the basic process you go through for an on-site SEO audit.

If you’ve never conducted an SEO audit before, you’ll need to know where to begin. To help you out, our chat participants shared some essential steps the process includes. Here’s what you need to know:

Lexie’s first step in conducting an SEO audit is keyword research. As she mentioned, the chosen keyword for a piece of content goes in page titles, meta descriptions, and body copy. The team at Netvantage also does a technical audit of the website to locate any red flags.

Michael, also from the Netvantage team, knows that chatting with your client first is a must. It’s important to understand their business and needs. He then suggestions moving on to keyword research, on-site recommendations, and implementation of changes.

Mallie starts by Googling the site, using analytics to identify keywords, and then she looks at specific pages.

Sarah and the team at ThinkSEM start by running the site through Screaming Frog before moving forward with other key steps.

SEMrush is a go-to tool for Sarah! She takes the tool’s suggestions into consideration.

It’s also important to have an understanding of your goals/your client’s goals and who the target audience is. From there, you can create an effective plan.

For Julia, she feels talking to the client is the first step. This allows you to outline solid KPIs you’re judging content by when auditing. From there, she also likes to use Screaming Frog to grab all site links.

Q2: Where do you start with keyword research?

When it comes time to conduct keyword research, where do you begin? Check out this great advice from Tuesday’s chat:

To get started with keyword research, Lexie knows it’s important to talk to the client before beginning. Because the client has plenty of knowledge on their business, they’re able to provide some great suggestions for keywords. She also suggests looking at competitors to see which keywords they’re using and ranking for.

A consultation with the client is a must for Sarah! Sarah and her teammates use that opportunity to question the client on their ideal audience, products, and services.

Michael knows it’s helpful to ask the client to provide a list of keywords that are high priority. After all, they likely have a good idea of which ones are best for their business.

For Ray, it all starts with interviewing the client. Then, he moves onto tools like Google Trends and Google Keyword Planner.

Dennis knows it’s important to define which keywords you want your site to rank for. You can then record your current ranking for each one and watch it grow.

Mallie relies on Google AdWords and Google Analytics to get started.

Abbey, another Netvantage team member, also agrees that asking your clients for keyword suggestions is a great way to begin. From there, she likes to look at queries in Google Search Console.

Adam’s advice is to review popular forms and sites where customers are spending their time online. It’s a great way to see what they’re talking about and to determine the right keywords and topics to use.

Cheval recommends checking out Twitter chats for content topics. This can help a lot when it comes to your keyword research.

Q3: What tools do you use for keyword research?

Fortunately, there are a plethora of tools at our disposal that can help with keyword research. If you’re looking for some great ones to use, check out these suggestions:

Lexie said the Netvantage team turns to Google’s Keyword Planner first. They also rely on SEMrush and Grep Words.

Michael said the multiplier function in Google’s Keyword Planner is a huge help for finding the right keyword for your content.

Even the Flying Cork team says Google’s Keyword Planner is a great place to get started.

Sarah provided a list of amazing tools that are worth checking out! As she said, there’s no shortage of tools so you have plenty of options to find the ones that work best for you.

Google’s tools and the Moz Keyword Explorer are great options!

The team at Base Creative also love Google’s Keyword Planner and the Moz Keyword Explorer.

SEO PowerSuit and Google’s Keyword Planner are go-to tools for Kyle.

Julia’s favorite tools for conducting an SEO audit include SEMrush, Ahrefs, and Mangools.

Don’t forget you’ll need a place to keep all of your data organized! An Excel spreadsheet is a great way to do that.

Q4: Once you have your keywords, how do you decide where they go and where they’re used?

You’ve got your keywords… Now what? You need to figure out how they’ll be used. Here’s some helpful advice to get you started:

Lexie said they typically select two or three keywords per page. As she also pointed out, they need to go on the most relevant page.

Those keywords are then used in a few essential places. Keywords should be used in the page title, meta description, and throughout the body copy.

Sarah said the client conversation is an opportunity to lay out a sitemap of pages and sections. You can then get chosen keywords to fit into that structure.

Julia’s advice is to focus on one long-tail, high-opportunity keyword per long-form post. She suggests using synonymous keywords.

Kyle knows that long-tail keywords are where it’s at! He makes sure they’re integrated into titles and content of blog posts.

Dennis suggests finding long-tail variants of your keyword and then writing authoritative and comprehensive blog posts on the topic.

As Abbey said, make sure keywords are placed on the most relevant pages. And of course, no keyword stuffing! Keywords should always be used in a natural way.

Q5: Do you create the content the keywords go in on the website?

Are you the one who creates the content that includes your chosen keywords? Or does someone else have this task? Check out what some of our chat participants said:

Lexie said the team at Netvantage will work off existing content if possible.

On the flip side, sometimes they add a paragraph or two to what’s already on the site. This helps increase content length. In some cases, they’ll recommend new pages for the website when doing the SEO audit. The Netvantage team will then create the content for those pages.

Here are Express Writers, Julia writes a lot of the keyword-focused content on our site. We also have a team of 40 writers that help out!

For Sarah, she isn’t the one doing the content writing. There are other team members at ThinkSEM that step into that role.

As for this Sarah, she’s definitely creating the content!

The Sandbox team creates new content, but they also rework the existing content for maximum results.

Jade also writes the keyword-focused content, as working directly with the clients is very important.

When doing an SEO audit, sometimes you’re lucky to create the content and other times you have to optimize what’s already been published. It just depends on the client!

Q6: What technical aspects do you look at for a website when doing an audit?

Don’t forget that it’s not just about the website’s content. There’s a technical side of things to check on as well. Here’s what else you need to look for:

As Lexie said, Google definitely puts an emphasis on speed these days. The Netvantage team uses Google’s PageSpeed Insights and Pingdom for this.

She also said they use Google Analytics as another tool. This allows you to check Average Page Load Time and Average Page Download Time.

You can’t forget to also check for canonical errors when conducting an SEO audit.

Abbey seconds that by encouraged you to check for canonical errors on a website, as well as site speed. Make sure you’re also looking at whether or not it’s mobile-friendly and if there’s duplicate content.

As Michael said, you’ll want to check for sitemap errors and others. They’ll need to be fixed!

Dennis knows that page speed and mobile-friendliness are two important factors to consider these days.

Jade relies on Google’s Speed Page Insights to test page speed. Google also has a test to check and see if your site is mobile-friendly.

Debi knows there’s no shortage of technical aspects to look at. She provided a great list of things to review.

Q7: What metrics do you look at to evaluate a website?

Which metrics are important to keep an eye on when evaluating a website? These are some of the top ones to watch:

The Netvantage tame uses Majestic to with a few key metrics during an SEO audit. They look at the number of linking domains to the root domain, as well as citation flow and trust flow of the homepage of the website.

Moz Open Site Explorer allows you to check domain authority and homepage authority.

As Lexie said, looking at domain authority helps determine if the site has bad links that need to be disavowed.

Michael suggests looking at URLs submitted vs URLs indexed.

Dennis recommends tracking metrics from organic search.

Julia shared the seven KPIs she always focuses on. Check it out!

Q8: How do you stay up-to-date on the latest SEO changes?

When changes occur, how do you stay updated? These are great resources to check out:

Lexie’s go-to sources are worth checking out.

These are some more great suggestions from the Netvantage team.

Ray follows some SEO blogs, but he also watches expert YouTube channels to stay updated.

Cheval turns to SEMrush for their blog content, but he also learns a lot from Twitter chats.

As Jade said, you just might learn a think or two from joining #ContentWritingChat!

Natasha suggests a wide array of ideas such as blogs, forums, social media, seminars, and more.

Ready to join the fun? #ContentWritingChat takes place every Tuesday at 10 AM Central! Follow @ExpWriters and @writingchat to join in!

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#ContentWritingChat Recap: How to Create Email Content That Stands Out with Shayla Price

#ContentWritingChat Recap: How to Create Email Content That Stands Out with Shayla Price

Are you wondering how to create email content that your subscribers will enjoy and that you’ll love to create? If so, you’re in the right place! Our latest #ContentWritingChat was jam-packed with amazing advice you can use to take your email marketing strategy to the next level.

Ready to dive in? Keep reading for our recap!

#ContentWritingChat Recap: From Subject Lines to Preheaders: How to Create Email Content That Stands Out with Shayla Price

Our guest host this week was Shayla Price. Shayla is a B2B content and email marketer, so she knows a thing or two about creating amazing online content. She shared some great advice throughout our chat, so you’ll want to take some notes!

Q1: Why should brand put time and effort into building an email marketing strategy?

Are you wondering if email marketing is really going to be worth the extra work? We say yes! But if you need a little extra convincing, here are some responses from our chat:

Shayla knows that email marketing can help brands build relationships with their customers, while also growing their business in the process. It also produces some pretty great ROI!

As Bill mentioned, you can deliver value directly to the inbox of your audience through the power of email. It’s a great way to build an audience and establish trust over time.

If you want to send content that’s catered to your audience, email is the place to do it.

Julia also knows the value email marketing can provide because of its high ROI. Check out the link she shared from Entrepreneur!

Cheval made a great point about how your email list is your own real estate. When you build a following on social media, you’re doing so on rented land. Those platforms could disappear one day, but you’ll always have your email list.

Q2: How can your subject line increase open rates? Any tips you can share?

When you create email content, it’s pretty obvious that your subject line is very important. After all, it can make or break whether or not someone opens your email or sends it straight to the trash. Here’s some advice you can use to boost your open rate with your next campaign:

As Shayla said, your subject line is your one and only chance to catch the attention of your subscribers. Don’t blow it!

Her advice is to keep your subject lines short, unique, and non-spammy. You can also see results by using numbers, a deadline, asking a question, and keeping it personal. These are all great strategies to test out.

If you want subscribers to open your emails, you have to hook them.

Use your subject line as a way to inform people what’s inside your emails. Elizabeth said to make it both interesting and informative.

For Jason, a great subject line needs to spark curiosity. He also feels it should be short and relevant to the content inside the email.

Haley can’t resist a subject line with an emoji. Try adding them to your next email campaign!

Megan admits that she can’t resist intrigue and she knows others can’t either. Keep that in mind when writing email content.

As Kyle said, offers provide an incentive to open up your emails. Sales and discounts are definitely a good push.

Remember that your subject line is your first impression. Take advantage of that and leave people wanting to open your emails.

Q3: What kind of content is inside your emails? How do you ensure you’re providing value?

Once you have an email list in place, you need to figure out what you’re going to send your subscribers. Sometimes that’s a more stressful task than you might realize! Check out this advice to make sure you always provide value:

Shayla said email content needs to match the interests of your subscribers. You should always keep them in mind when writing your campaigns so you can be sure you’re delivering what they want to see. If you aren’t sure what they want, take time to do the research. Analytics will provide plenty of information.

Exclusive content in your email campaigns give people something to look forward to. If it’s something they can’t get anywhere else, they’ll be more likely to check it out.

Emails that are timely, thoughtful, and engaging can definitely provide value to your audience.

When you give your audience something they can take away, they’re sure to appreciate it. Adding value is always key with any kind of content you produce.

Make sure you remember to add a CTA as well. This tells people what they next step is after they’ve finished reading your email.

Q4: How can you design an email that looks great, but is still easy to read across devices?

With people accessing emails on their desktops, as well as their smartphones, it’s important to make sure they’re easy to read everywhere. How can you do this when you create email content? Keep these tips in mind:

Shayla encourages you to stick to a design that reflects your brand. Use specific colors, images, fonts, and layouts. When you can create a look and stick with it, it become recognizable as being unique to you.

Don’t go overboard with links, otherwise you risk having your emails wind up in the spam folder. Julia’s advice is to keep it short and sweet.

To make your email content easy to consume, use short paragraphs and simple dividers. A gigantic block of text will only put readers off.

The Netvantage team uses a layout template in MailChimp, which Lexie says they customize with their brand colors and logo.

Don’t forget to test your emails before you send them out. It’s worth doing a final check before it gets delivered to tons of inboxes.

Q5: What’s your best advice for keeping email list subscribers engaged?

When you’ve got people on your list, you want them to stay put. To do that, you need to keep them interested and engaged. Here’s some advice that will help you do just that:

Shayla’s advice is to ask questions and encourage your subscribers to reply. This is a great way to get the conversation going. She also said segmentation is great, as this allows you to really tailor your content to specific people on your list.

Don’t disappear on your email list. Keep your list “warm” by sending content on a regular basis so they don’t forget about you.

Don’t go too crazy with sending emails though! Jason said you should only send emails out when you have quality, relevant content to share.

When you have value to add, send it their way!

It’s all about providing value to your subscribers if you want to give them a reason to stay on your list.

Sarah said you should have an idea of what your subscribers would like to see from you. This will allow you to deliver exactly what they need.

Don’t be afraid to ask what your subscribers want and be sure to listen when they respond.

Haley suggests sending a survey to your email list. You can ask them what they’re interested in to create targeted content.

Don’t be afraid to change it up though! Brian’s advice is to surprise your audience once in a while. You have to keep things fresh.

Q6: Which metrics do you track to measure the success of your email campaigns?

After you create email content and send it out to your subscribers, you want to measure its success to see how it performed. Here are some go-to metrics you should keep an eye on:

Shayla knows that the metrics you pay the most attention to will depend on the current goals of your email marketing efforts. Typically, she tracks click-through rates, open-to-sale conversion rates, and unsubscribe rates.

Clicks are always great to measure, especially if your goal is to send people from your email to somewhere else (like your website).

Julia tracks clicks, but she also likes to see replies. When people are interested enough to send you a kind response, that’s always a great feeling.

Conversions are essential to measure, especially if you’re going through a launch phase for a product or service that your business is offering.

Repeat opens are another great metric to track. Shelly also said you should keep an eye on click-through rate.

As Alan said, it all depends on what your overall goal is. Make sure you set that in beginning before you start creating content. He knows that click-through rate can be a good indicator of how effective your content was as well.

Q7: What is your go-to platform for email marketing? Why do you like it more than others?

With so many email marketing platforms available, it can be hard to choose the right one. We asked our chat participants to share their favorites with you. Here’s what they said:

MailChimp and ActiveCampaign are two recommendations from Shayla.

Here at Express Writers, ConvertKit is currently our go-to!

ConvertKit is easy to use and their tagging systems makes it so easy to segment your subscribers based on interests.

Max is a big fan of MailChimp!

We have another MailChimp fan!

MailChimp is great for those just starting out and their integrations are definitely helpful.

Chelsea needs a more robust system to handle her email marketing, so she relies on Infusionsoft.

Q8: Which brands are doing an amazing job with their email content? Tag them!

There are plenty of brands who are creating great email content, which means there’s lots to learn from them. Which ones are standing out from the crowd? Check out these suggestions:

One of Shayla’s favorites is Contently.

Cheval loves to read email content from Rebekah Radice and Diane Gottsman.

The Skimm is certainly great source for news every week day.

Lexie enjoys checking out Canva’s email newsletters.

Shelly said Vidyard does a great job with the email content they create.

Jason’s favorites include Content Marketing Institute and Convince & Convert.

For Sabjan, he looks forward to emails from HubSpot, Content Marketing Institute, SEMrush, Search Engine Land, and Buffer.

Ready to join the next #ContentWritingChat? It happens every Tuesday at 10 AM Central! Follow @ExpWriters and @writingchat to join in.

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#ContentWritingChat Recap: Social Media Engagement Strategies

#ContentWritingChat Recap: Social Media Engagement Strategies

This week, we had another community chat hour during #ContentWritingChat! We previously had our participants vote on topics they wanted to see for future chats and many voted for a chat on social media engagement strategies. It’s always a hot topic and we knew everyone would have some amazing advice to share!

If you’ve been wanting to step up your social media engagement, get ready to take some notes and keep reading for our recap!

#ContentWritingChat Recap: Social Media Engagement Strategies

Using social media as a way to engage your audience is crucial when you’re building a presence online. It’s a powerful tool to build relationships and establish trust. But if you’re struggling to make those connections, we’re here to help! The tips in this recap will help you boost your engagement on every platform you use.

Q1: What does social media engagement look like to you?

What are you tracking when it comes to social media engagement? There are a few things that are important to measure in order to see results. Here’s what our participants look out for:

Julia doesn’t measure success on social media in terms of vanity metrics. She focuses on real conversations and clicks on the content she shares.

Conversations are key to measure when on social media! Pay attention to your comments and take the time to engage with others.

It’s all about the replies! There’s no denying that it’s a good feeling when people respond to the content you share online. Make sure you give them the courtesy of replying and getting the conversation started.

As Erika said, it’s all about being engaged WITH your community, instead of broadcasting AT them. Conversation is a two-way street, friends!

Lexie agrees that it’s about talking with the people in your audience.

Bill knows that you can’t self-promote all the time. You need to put effort into engaging with others through real-time conversations.

Not only is engagement about interacting with customers, it’s also about showing them you care.

Meaningful conversations are what really matters when it comes to social media engagement.

Take the time to interact with your audience. Ask questions. Reply to them. Make sure you’re adding value with everything you do.

Q2: Why is it important to measure social media ROI?

Are you tracking your results on social media to see how your content is actually performing? If not, you should be! Here’s why it’s important:

When you track your ROI, it tells you what’s working and what’s resonating with your audience. As Lexie said, this is important when crafting your overall social media strategy.

Track metrics to know that your time and money is being well spent! You need to track in order to do more of what’s working for you.

When you’re part of a larger team, you’ll often have to give proof that your efforts are working to those who are higher up. Track ROI and record the results in a way that’s easy to read.

When you keep an eye on metrics, you’ll be able to see if the social media campaigns you created are effective.

Javier knows you want to measure the productiveness of your time, efforts, and money when it comes to social media.

Q3: What are the right KPIs to track social media engagement?

Now that you know the importance of tracking your efforts on social media, which metrics should you be paying attention to? This is what you need to know:

Simply Measured shared a great graphic to help answer this question!

Tracking your social media mentions is very beneficial because it provides plenty of feedback.

Max likes using Facebook’s analytics to see what’s not working well for him and what is. This will help you create more content that resonates with your audience so you can see better results in the future.

Lexie knows that what you measure will also depend on the content you’re sharing. Your goal can differ, so know what you’re hoping to achieve.

Q4: What types of content track the most engagement in your experience?

So, what kind of content reigns supreme when it comes to encouraging social media engagement? That’s going to depend on your brand and your audience! However, here are some suggestions straight from our chat:

Creative, multimedia, relevant and of value, concise, emotional, and consistent are the essentials according to Gaby.

Julia has seen great results from visuals we’ve shared, especially infographics. She even notices collaborative content that features others has gotten plenty of engagement.

It’s all about creating great copy and eye-catching visuals if you want your post to stand out in a busy social media feed.

Polls and questions are another great way to spark engagement with your audience.

Visual content is a must on social media! Andrea also feels humor is a nice ice breaker.

Make sure your content solves problems your audience is facing to provide tremendous value. Martin also said content that engages asks questions. It’s a great way to get people talking.

Address the needs and problems your audience is struggling with by getting to know their needs.

Q5: Quality visuals can increase engagement on social. How can you create strong visuals that resonate?

Now that we know the importance of visuals on social media, we need to learn how to create ones that stand out. Check out this advice from the chat:

Visuals should supplement the message you’re sharing, as Jason said. Make sure visuals and copy work together, otherwise it just won’t make sense.

Zala said to know the platform you’re using. You want to make sure you target your image to the platform you’ll be sharing it on.

Gaby certainly has a winning formula for creating great visuals!

Erika suggests using Canva, whether you’re creating graphics with your own images or stock photos.

Lexie is also a fan of Canva because it makes designing easy for those who aren’t artistic.

Ken feels the same about Canva! He collects the imagery for this content and uses Canva to find the perfect layout.

Another great tool to try out is Adobe Spark.

Q6: How do you manage engagement across multiple social media platforms?

Considering most of us are using numerous social media platforms in our daily lives, it can be a lot of work to manage them all. How can you get the job done with minimal stress? Take a look at this advice to help make your social media tasks a little easier:

Make sure you focus on the platforms your audience is using. You don’t have to spread yourself too thin or get overwhelmed by trying to be everywhere.

As Logan said, the best platforms are the ones your target audience is actively using. Make sure you are where they are so they’ll see your content.

Sarah and the team at ThinkSEM rely on Hootsuite, Buffer, TweetDeck, and Google Analytics.

For Erika, Hootsuite and SproutSocial are her go-to tools!

Buffer is another great option for scheduling content and measuring analytics.

Here at Express Writers, we rely on MeetEdgar to keep our social media queues filled with great content.

Q7: Where are brands going wrong on social media in terms of engagement?

Unfortunately, a lot of brands are still getting it wrong when it comes to social media engagement. Make sure you avoid making the same mistakes by reading this advice:

Don’t try to be everywhere. Focus on where your audience is and invest the time and effort into those platforms.

Ignoring your customers and messages you receive is a huge mistake. Use social media to communicate and get to know them.

Jason feels brands need to share content that actually drives conversations and feedback. If you’re not, you’re missing out on value information! He also said to reply back when you receive responses to get the conversation going.

If you aren’t interacting with your community, you’re doing it wrong!

Ken knows that self-promotion is fine, but you can’t forget about engagement. Engagement should be something you do on a regular basis to build relationships with your audience.

Be human and show genuine interest! Listen to what people are saying, ask questions, and take the time to respond. Gaby knows that being social is a must on social media, after all!

Q8: What are your favorite resources for learning about social media?

In order to step-up your social media engagement, you should stay updated on what’s going on in the field. There are plenty of resources you can turn to for this! Here are some great ideas:

As Ken said, Twitter chats are a great place to learn more about social media engagement strategies, as well as many other topics.

Julia relies on Social Media Examiner, Social Media Today, and Content Marketing Institute.

Lexie is also a fan of Social Media Today and Social Media Examiner.

We have another fan of these two websites, so they’re worth checking out if you haven’t already.

Content Marketing Institute, Social Media Examiner, Tech Crunch, VentureBeat, and Pinterest are go-to resources for Carla.

Sarah knows being present on social media is really the best way to learn about social media. Be active on the platforms you use and don’t be afraid to experiment and try new things to see what works for you.

Join us for #ContentWritingChat every Tuesday at 10 AM Central Time! Be sure to follow @ExpWriters and @writingchat for the latest!

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#ContentWritingChat Recap: Communication Tips for the Content Creation Process with Kristen Lo

#ContentWritingChat Recap: Communication Tips for the Content Creation Process with Kristen Lo

If you work with clients as part of your job, you probably know how important communication is. You have to get to know your clients, understand their needs, and will need to keep in touch with them throughout the process. It can sometimes be a little overwhelming! If you’re looking for some communication tips to make your relationships with clients go smoothly, there was some great advice shared in this week’s #ContentWritingChat.

#ContentWritingChat Recap: Communication Tips for the Content Creation Process with Kristen Lo

Our guest host this week was Kristen Lo, the Community Manager for HeyOrca. Kristen is a regular participant at #ContentWritingChat and it was great having her step into the guest hosting role. She also had some amazing communication tips we can all use when working with our clients. Keep reading to find out what they are!

Q1: What are the top qualities of an effective communication process with clients?

When working with clients is a huge part of your business, it’s essential that you make sure the communication process is effective. To help you out, here’s what some of our chat participants feel are a must:

As Kristen said, it’s important to keep your clients satisfied and content. That should always be one of your top priorities when you run or work in a service-based business.

Sarah feels it’s important to set expectations with your clients. She also recommends responding in a timely manner with clear communication. Being polite and proper is always a must!

Shelly said effective client communication is responsive, proactive, clear, collaborative, and provides context. That’s a great answer!

Zala recommends having a strategy in place. You want to plan and have clear steps for your communication process, as well as a division of responsibilities.

Dan said you need to find the most efficient communication channel for connecting with clients. You want to use something that suits both of your needs.

Javier also knows it’s important to have an easy channel of communication. Determine early on if you’ll communicate via telephone, email, or something else.

One of the best communication tips to implement is to have a schedule. Make it clear when you’ll be in touch with your clients. Dan said conversations should be open and honest on both sides as well.

When you set clear expectations from the very beginning, you’re going to get a project started off on the right foot. You also want to make sure you’re always on time for meetings. When you value a client’s time, they’ll value yours.

Lexie knows the importance of open and honest communication. At Netvantage, they’re always upfront with clients early on.

Q2: How can you best establish how many touch points you should have with your clients throughout the creation process?

It’s important to make expectations clear from the very start of a brand new client project. So, how can you establish how many touch points you’ll actually have with each client? Here’s some helpful advice:

Kristen said you need to be consistent when it comes to the updates you have with your clients. Consistency helps a project go smoothly and keeps clients at ease.

A solid, clear workflow is a must! Julia shared our own process for the team here at Express Writers. Check out the link she included to learn more about what it’s like when you hire us!

Sarah recommends setting expectations. When will you be in touch with a client? Make sure you follow through on the plans you make.

Javier encourages you to establish a flexible schedule in the beginning and make it more concrete as you reach milestones throughout the project.

Q3: How can you get your clients excited for your content and keep them happy throughout the process?

When you work with clients, it’s important that you keep them happy throughout the process. To ensure their excitement remains high, keep these tips in mind:

Kristen knows that talking about potential results is one way to get clients excited. Let them know what you can really do for them! It also helps to share updates along the way so they see you’re making progress. It keeps them involved throughout.

Julia suggests sharing examples of finished pieces. It gives clients a look into what you can really do for them. They’re sure to see the value of your work and what you’re capable of.

Be transparent when communicating ideas. This helps to build a collaborative environment, which ensures you both stay excited during a project.

Make sure you’re also checking in with clients regularly. As Danielle said, you don’t want to leave them hanging and searching for updates.

Dan agrees that it’s important to keep clients updated. Share the progress you’re making so they can be involved.

Remember, if you want clients to be happy and excited about a project, you should feel that way too. Clients will pick up on your vibes so make sure you’re truly invested!

Lexie’s advice is to be confident about the content you’re working on. Your confidence is contagious!

Q4: What do you do with clients that want no part in content creation? How can you deliver a product that meets their needs?

What happens when your client doesn’t want to get involved in the content creation process? How do you manage it and still deliver a stellar product in the end? Here’s some advice:

Kristen suggests having a rigorous first call, plus data to back up any decisions you make. You always need to know what your client’s needs are.

Make sure you ask plenty of questions at the beginning of the project. You want to learn as much as possible about the client you’re working with. Sarah said to also research their website for more information.

An honest conversation with a client is the best way to get started. Find out what they want and what their goals are.

As Lex said, you should always cherish and appreciate your clients. She suggests having a thorough first meeting, research, and then A/B test.

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Lexie recommends researching your client’s competitors. You can learn a lot about their field and come up with content ideas their audience would be interested in.

Shelly’s advice is to make out everything for your project. You can then send it over to the client for approval, then you’ll be able to get started.

Q5: What are your go-to tools for keeping in touch with your clients?

Fortunately, there are a plethora of tools out there that can make communicating with clients even easier. Check out some of these for your next client chat:

A simple phone call goes a long way when it comes to communicating with clients.

Zala knows that sometimes it’s best to keep it simple. She relies on Google Docs, Trello, Evernote, and Slack.

For Lex, her go-to tool is Teamwork.

Over at ThinkSEM, they’re fans of keeping it simple too. They rely a lot on email and telephone calls.

Debi’s favorite tools include Basecamp and Skype. She also relies on regular phone calls too.

Email is certainly a must, but if you can, meeting a client in person is always a great idea.

One great tip to walk away with is that you don’t want to let clients see you sending emails late at night. They’ll start thinking you’re available that late and begin reaching out, thus expecting a fast response. Instead, use a tool like Boomerang to schedule your emails to go out in the morning.

Q6: How do you set communication boundaries in terms of how and when you communicate?

One of our top communication tips is to set boundaries with your clients. You need to have a clear expectation of how often you’ll check-in with clients and how you’ll conduct these chats. Here’s some advice to help you set boundaries:

Kristen knows that you are in the charge of your own boundaries. You need to set boundaries from the beginning and stick to them in order to honor your time.

Carla always sets expectations from the very first meeting with her clients.

Lexie recommends determining the communication schedule from the very start. If you ever have questions, don’t hesitate to ask and make sure your clients feel the same.

Natasha feels everything should be stated in writing, including your expectations when it comes to communication.

It helps to start your communication boundaries in your contract. This lets clients know what to expect from the get-go.

It’s also wise to let clients know how soon they can expect to receive a response from you. Make sure it’s in a timely manner, but give a time frame so they know your availability.

Consistency is always key when it comes to working with your clients!

As Julia mentioned, our team here uses Nextiva to route calls. This prevents the phone from ringing outside business hours. Clients are then able to leave a message instead. She knows that it’s important to protect your time off, so our team doesn’t work outside business hours.

Give people office hours so they know when you’re going to be available to them.

Shannon prefers monthly face-to-face meetings when making major decisions with clients. She relies on weekly calls for updates and check-ins and email for approvals.

Q7: What’s your strategy for stellar communication with clients who may be on the other side of the world?

Sometimes we land clients who are on the other side of the world, thus making communication difficult due to timezone differences. How do you manage this without losing your cool? Check out this advice from the chat:

When working with clients around the world, set incremental touch points. Let them know when they can expect to hear from you and how often.

Make sure you dedicate time specifically for that client so you can meet their needs despite timezone differences.

Sarah’s advice is to set up a schedule with the client’s preferred mode of communication during your first meeting. Compromise will be necessary to make this partnership work.

Sometimes you’re going to have to change your schedule to accommodate overseas clients. It shows you value their time and business, which they’ll appreciate.

After all, if you don’t accommodate this client, someone else will. You certainly don’t want to lose great business!

Let your client know that delays in communication will probably happen. Inform them that at least 24 hours for a response will probably be typical.

Q8: What tips in today’s chat will you incorporate into your client-communication game plan?

So, which tips from today’s chat were most valuable to you? Here’s what some of our chat participants said they’ll be implementing:

Clients love open communication!

Have a schedule, consistency, and easy-to-use platforms. These are great communication tips!

Don’t forget to work on your listening skills! This is something Jade will certainly be working on after this week’s chat.

Communicate expectations early on with your clients.

Cheval will be making adjustments in how he works with overseas clients.

As Shannon said, it’s not all about you. It’s about the client and their needs.

Join the next #ContentWritingChat! It takes place every Tuesday at 10 AM Central. Follow @ExpWriters and @writingchat for all the latest!

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#ContentWritingChat Recap: Content Marketing Trends for 2017 with Dennis Shiao

#ContentWritingChat Recap: Content Marketing Trends for 2017 with Dennis Shiao

Are you up-to-date on all the latest content marketing trends? In this week’s #ContentWritingChat, we shared all the hottest tips and trends you need to know for a successful content marketing strategy.

Does that sound like just what your brand needs right now? Keep reading for the recap of our latest chat! It’s filled with some amazing advice that you’ll want to implement ASAP!

#ContentWritingChat Recap: Content Marketing Trends for 2017 with Dennis Shiao


Our guest host this week was Dennis Shiao. Dennis handles content marketing at DNN Software. He shared some great tips with us throughout the chat, which you won’t want to miss! Let’s dive into the recap for everything you need to know on content marketing trends for 2017.

Q1: Why is it important to keep an eye on content marketing trends? How can it impact us as creators?

Not feeling convinced that you should be keeping up with the latest when it comes to content marketing trends? These tweets will show you why it’s important for all content creators:

Keeping an eye on the trends will help you plan your strategy. As Dennis mentioned, sometimes you ride the trend and sometimes you go the other way. When you understand the current content marketing trends, it can even give you ideas on how to start a new one.

His general advice is not to follow just just follow them. Dennis feels there’s value in being different, so make sure you embrace that.

Julia knows that knowing the latest trends is essential for content creators. You want to stay updated on the platforms, tools, and SEO to better serve your clients.

Content marketing is something that is constantly evolving and you need to keep up to appeal to your audience.

Being aware of trends also helps keep your content fresh and relevant.

As Lexie said, knowing the trends shows your clients that you stay on top of all the latest information. It’s going to help them see that you really know your stuff!

Maureen brought up a great point about testing. When you monitor and try out new trends, you can test to see how it works for you. You’ll know what’s the right fit for your brand and your audience.

As Ray said, part of reflecting and planning your future growth is looking at the past and present when it comes to content marketing. It’s important to reflect to see where things have been, where they’re going, and how you can adapt.

Q2: What have been the top content marketing trends to implement into your strategy so far this year?

Have there been any game-changing trends you implemented into your strategy this year? Our chat participants shared a few that were essential for them to incorporate:

For Dennis, he knows that high-quality content is a clear winner. He’s been focusing on publishing less, but striving to produce even better content.

The team at Netvantage is doing the same. Quality always beats quantity when it comes to the content you’re producing.

When you’re creating content, you also need to deliver what your audience wants. Bill is committed to focusing on his existing customers and learning what they need, instead of guessing on what he should be creating.

Kristen knows that recycling content is a big trend that is really paying off these days. It helps you make the most of what you’ve published in the past. She also said testing new content formats, such as podcasts, is also beneficial.

Even Dennis knows podcasting is a trend that’s still on the rise! Although he hasn’t started one of his own yet, he does listen to a lot.

For Shelly, it’s all about making sure the content she produces leads back to her bigger business objectives.

People are certainly getting more visual with their content this year, which is something that won’t be going away any time soon. Whether it’s graphics or video content, people are loving great visuals.

Interactive content is certainly a great way to engage your audience and get them to take action.

Q3: Many marketers have stepped up content production. What are your tips for managing the content planning and creation process?

With more people taking their content seriously, it can sometimes get tricky managing the content planning and creation process. If you need some help in this area, check out this advice:

Dennis knows the importance of having clear processes and software to help teams, both big and small. He also mentioned how crucial it is to have a great plan in place. It’s definitely going to help you stay on track in the long run.

Julia also recognizes the importance of great team members, as she’s managing a remote team that’s all across the world. When you have an amazing team behind you, you can really see major growth when it comes to your content.

Maureen suggests having a calendar coordinator or a content manager to help bring everything together. Having someone dedicated to this role will help everyone stay on track and meet deadlines.

However, you aren’t doomed if you don’t have a team behind you. As Brittany mentioned, there are plenty of experts out there that can provide information that’ll help you out.

Kristen encourages you to map your content back to your goals. She suggests planning quarterly goals and/or themes to guide your content.

And editorial calendar is certainly helpful when it comes to the planning process. You need to determine how often you want to publish and what topics you’ll be focusing on.

Megan is also a big fan of having an editorial calendar in place.

As Lori mentioned, it’s great to have a plan, but you also need to be flexible. Be open to making last minute changes to create content for the topics that are relevant in the moment.

Natasha outlined some key steps that are essential to success! It all goes back to listening to your audience and understanding their needs.

For Bryn, repurposing content is a must. It’s going to help you make the most of the older content you’ve already published. All you have to do is find ways to make it fresh again. She teams up with other departments to make this happen.

Q4: What should a content marketer do when they just aren’t seeing the results they hoped for?

If you aren’t seeing the results you hoped for, it’s important that you don’t just give up and quit. You need to figure out how to fix the situation. Here’s some great advice for you:

First, Dennis said you need to resist the urge to give up. As he pointed out, content marketing is a long-term endeavor. You have to hang in there and keep moving forward, despite any failures you may encounter. He suggests taking some time to reflect because you’ll return feeling refreshed and with new ideas.

Dennis also said to consider your distribution efforts. Could that be where you’re going wrong? You can’t just expect people to find your content. You have to be proactive about spreading the word. He also recommends talking to your readers, customers, and industry experts to receive feedback on the work you’ve done.

Lexie also agrees that seeking feedback is a good idea. It’s going to help you deliver the content your audience truly wants.

Varun’s advice is to stop, analyze, and restart. You can take inspiration from your niche and other industries, plus take feedback from your audience into consideration.

Lex said you need to ask yourself if you’re monitoring the right goals with the best metrics. You also need to know why those are your goals so you know that you’re working towards.

It’s also a smart idea to look at what IS working for you so you can focus on those platforms/formats/etc.

Going back to the advice Dennis shared, Danielle also recommends focusing on distribution. Find new ways to spread the word about your content so more people will check it out.

For Kristen, she’s found sharing her content via email has always been effective.

No matter what, you have to keep plugging away. You’ll see results in time if you don’t give up.

And finally, don’ forget to be patient!

Q5: How have you seen content marketing change in the past few years?

Wondering how the content marketing world has changed in recent times? Take a look at these responses from the chat:

As Dennis pointed out, there’s all kinds of content floating around these days. It’s not just about blogging because others are turning to live video, podcasting, and so many other formats.

The expectations of your readers have also never been higher. You have to make sure you’re delivering something that’s worth their time.

There’s no denying that we have to work harder to get our content noticed these days.

To stand out, Debi suggests focusing on expertise, authority, and trustworthiness in the content you publish.

Video continues to grow in popularity as the years go on. It’s something that won’t be going anywhere, whether it’s on Instagram, Facebook, or YouTube.

Max also agrees that video has taken off in recent years, especially on social media. You want to have a winning strategy for creating and promoting the video content you produce.

Content creators are expected to do so much these days. They have to be skilled not just with writing, but also with SEO, marketing, social media, and video among other things.

For Ray, he’s seen more small businesses take content marketing seriously. He says it’s made it easier to educate them on it.

Q6: Where do you see content marketing going in the next year or two?

Do you have any predictions on the future of content marketing? Here’s what some of our chat participants had to say:

Dennis sees content moving to non-traditional platforms, such as smart watches. As he mentioned, your content needs to appear when and where your audience needs it.

Kristen predicts advanced personalization that provides a customer-centric approach will be the future of content marketing trends.

Bill predicts that people are going to focus more on their owned channels and use others to drive traffic back to their home base.

Lexie definitely sees video continuing to skyrocket. She thinks live videos that include customers or brand advocates will be the big thing.

As for Jeff, he predicts artificial intelligence will be used to deliver the right content to the exact target audience.

Virtual reality could also play a huge role in content marketing, as more companies are adopting it.

Julia sees even more brands appreciated the growth that content marketing can bring.

Q7: What are your favorite tools for managing your content marketing strategy?

Are you looking for some good tools to manage your content marketing strategy? Check these out:

Dennis relies on Google Analytics and Excel to manage his content marketing strategy. He also likes to get on the phone and chat with customers. It’s a great way to learn more about them.

Evernote is a fantastic tool for storing content ideas and keeping them organized.

Like me, Brittany is also an Evernote fan. She also likes to use Excel for creating an editorial calendar.

Julia relies on SEMrush for ranking and SEO tracking, Mangools for keyword discovery, and BuzzSumo for finding hot topics.

From Google Docs to Evernote and others, Ray has a plethora of tools he likes to use for content marketing. They’re all worth checking out!

BuzzSumo is a go-to for Shelly.

Keiana likes to use Google Analytics and Hootsuite.

For email marketing, Max sticks to MailChimp for sending content to his subscribers. He also likes that their analytics are easy to understand.

Jenn’s list of tools includes: Google Analytics, Moz, Asana, and Curata.

Q8: Do you have any top resources for learning the latest in content marketing trends?

If you want to learn more about the hottest content marketing trends, where should you go? Check out these amazing resources:

Dennis likes to read posts from Content Marketing Institute, Contently, and Orbiteers. He even mentioned Express Writers!

Social Media Today, Social Media Examiner, and the Jeff Bullas blog are all great sources.

Lexie is spot-on with this answer! We can learn so much from the Twitter chats we join.

For Jenn, she’s learned a lot from our own #ContentWritingChat and Content Marketing Institute’s #CMWorld.

As Zachary said, it’s not just about sharing your answers. You can also take in the responses people share and learn from them.

Cristy likes to use Digg to find new blogs and publications to check out.

Another great way to find new resources is to search Feedly or podcasts for information on content marketing.

Ready to join the fun? Follow @ExpWriters and @writingchat on Twitter and join #ContentWritingChat every Tuesday at 10 AM Central!

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