#ContentWritingChat Recap: How to Get Customers to Stop Scrolling & Start Buying With Facebook Ads with Tony Christensen
Happy Tuesday and welcome to #ContentWritingChat! ??@tonydoesads is our guest host for today’s chat and he’s going to be sharing his tips for creating successful Facebook ads.
Our guest host for this month’s chat was Tony Christensen. Tony is the founder of Tony Does Ads, where he teaches Facebook ads for e-commerce business owners. He shared some great tips with us throughout the chat, so let’s dive into the recap!
Q1: What should people do BEFORE running Facebook ads?
The reality is, you shouldn’t just jump right in and create your first ad. There’s some important work to be done first! Here’s what you need to know:
A1a: Before running ads, install your Facebook Pixel. It’s mandatory!
Why?
The Facebook Pixel helps you with:
1) Analytics
2) Generating your most valuable audiences
3) Conversion tracking#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
A1b: Next, work to figure out messaging that resonates with your ideal customers.
Post organically and build a community first.
This will save you so much money on ads!#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
First up, you need to make sure you’ve installed your Facebook Pixel. This will help with analytics, generating your audience, and conversion tracking. Tony also suggests determining if your messaging is resonating with your target audience. You can do this by posting organically and building your community before you start running Facebook ads.
A1: Before running any ads, it’s important to note who your target audience is and where that audience spends their time. This will tell you the medium to pursue and how to target your ad creative and copy. #ContentWritingChat
You also want to consider where your target audience is spending their time online. Yes, Facebook is a great platform for advertising. But if your audience isn’t there, your ads won’t be as successful as you hoped.
A1: figure out what their audience would actually care about seeing!! It’s important to doing the heavy lifting up front so you can deliver targeted content that adds value. #contentwritingchat
While you’re at it, consider what your audience would care about seeing. What would get them to stop scrolling and pay attention to what you have to say?
A1: Before running Facebook ads it’s a good idea to understand WHY you are running the ads and what you expect.
It’s also important to understand the goal behind your ad. What are you hoping to achieve? Knowing what you’re working toward will shape your ad’s content and tell you which metrics to monitor.
Q2: What are some common mistakes people make when creating ads?
Sometimes things can go wrong when running Facebook ads. And those mistakes can cost you money! Make sure that doesn’t happen to you by avoiding these errors:
A2a: Common mistakes people make when creating ads:
1️⃣ Trying to sell too early, instead of warming up audiences.
You MUST get people to know, like and trust you FIRST before pushing for sales.
Lead with valuable content that helps people at first!#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
Don’t try to sell too early. As Tony said, you need to warm up your audience first. Focus on building the Know, Like, and Trust Factor before asking for the sale. People will be more inclined to buy after they’ve established a relationship with you.
A2b:
2️⃣ Using the wrong Campaign Objectives.
Pick your objective based on what you want people to do.
If you want them to watch your video, use Video Views.
If you want them to purchase, use Conversion.#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
Don’t pick the wrong campaign objectives. Your objective should be chosen based on the action you want people to take.
A2c:
3️⃣ Not giving the ads enough time to learn.
Realize that there is a Learning Phase when it comes to starting your campaigns. Make sure you give your ads enough time for this to complete.
Then, make decisions based on the data you see.#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
Remember that there’s a learning phase when it comes to starting your campaigns. Tony said to give your Facebook ads enough time for this phase to complete and then make decisions based on the data you receive.
A2d:
4️⃣ Not optimizing and iterating.
After your ads have had some time to run, read the data.
Are your headlines grabbing enough attention?
Do your videos have hooks at the beginning that keep people watching?
What’s working?
Do more of what works!#ContentWritingChatpic.twitter.com/RLK5mQaygN
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
Failing to optimize your ads is definitely a mistake. After you’ve given your ads some time to run, figure out what’s working and what’s not.
A2e:
5️⃣ Not having their Facebook Pixel installed.
I HAVE to always mention this.
Get your pixel installed if it’s not on your website yet!
Even if you’re not running ads at the moment.#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
And of course, don’t forget to make sure your Facebook Pixel is installed!
One of the biggest mistakes we see with Facebook ads is more of a misunderstanding than a mistake. A lot of people think ads and boosted posts are the same, but there are fundamental differences between the two.
— Click Control Marketing (@ClkContrl) February 4, 2020
Remember that there’s a difference between a full-blown ad and a boosted post.
Q3: What are some tools people can leverage to help with Facebook ads?
If you’re ready to take social media advertising seriously, it’ll be helpful to have some great tools in your arsenal. Here are some suggestions:
A3a: These are all FREE resources you can leverage!
Here you can use demographics and interests to see data on audiences you want to target.
Use this to learn more about your audiences and what they like!#ContentWritingChatpic.twitter.com/4V3634LHSH
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
You can also do some research on your ideal customers through Audience Insights.
A3c: Did you know Facebook will penalize ads with too much text?
Facebook itself is a great source for people looking to improve their Facebook ads strategy. We like analyzing competitors’ ads using the Facebook Ad Library: https://t.co/V4s32KoNDc
— Click Control Marketing (@ClkContrl) February 4, 2020
Another recommendation for conducting your competitor research via the Facebook Ads Library!
Q4: What’s the best way to test different Facebook ads?
As we all know, testing is key to creating a successful ad! Here are some tips to ensure your testing phase is effective:
A4a:
A wise person once said:
? Test the forest.
? Test the trees.
? Test the branches.
? Test the leaves.
Meaning, test big changes FIRST.
Then iterate new tests based on what works.#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
A4b: Why?
If you test a smaller difference in your ads, they simply might not work at all.
But if you work on drastic differences, there’s a higher chance of seeing results.
From there, hone in on the direction that’s working and make another set of tests. #ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
This is great advice from Tony! Definitely make sure you’re following these tips when testing your Facebook ads. Test any big changes first and then work on narrowing it down.
A4: These will be interesting answers. The one piece of guidance I’d have is:
With any type of testing, you want to make sure there’s something you can clearly measure – Facebook ads are no different. If you’re not sure the image is working, test a new one while keeping the copy the same.
Always be testing! That’s Marketing 101.
— Click Control Marketing (@ClkContrl) February 4, 2020
And of course, you need to make sure the changes you make are measurable. Otherwise, how will you know if it’s working for you?
A4: Split test campaigns OR, and this is my favorite, take advantage of FB’s Dynamic Creative.
You give FB multiple choices of text, photos, headlines, CTA buttons, and descriptions. They mix and match to test which combination works best and serve that most.#ContentWritingChatpic.twitter.com/Ebv5g8rgA3
— Jason Schemmel – Speaker & Podcaster #GSDChat?️? (@JasonSchemmel) February 4, 2020
Jason suggests split test campaigns or utilizing Facebook’s Dynamic Creative. You can provide a variety of options for text, photos, CTAs, etc. And Facebook will mix and match to see which combination drives the best results.
A4: Use alternative headings, copy, image to gauge your audience response and point to the more successful option based on the metrics you are following. #contentwritingchathttps://t.co/QC7JLy0SMN
Make sure you’re testing things like headings, copy, and imagery to see what gets you closer to reaching your goals.
Q5: How can people create better video for their advertising?
There’s no denying that videos can be very effective for social media ads. But how can you be sure your videos get people to stop and watch? Keep these tips in mind:
A5a: Focus on creating a hook at the beginning of your video instead of having a long and slow intro.
This is SO IMPORTANT!
Some things you can do:
– Show motion
– Ask a question
– Start a story
Think about what you can do to get people to ? scrolling.#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
Tony knows the importance of creating a hook at the beginning of your video. This is crucial for grabbing the attention of your audience.
A5b: After people start watching, add transitions/new graphic overlays in your video every 3-5 seconds to keep viewers engaged.
? Note that most people have their sound off, so add captions too! #ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
He also suggests keeping your audience engaged by adding transitions or graphic overlays, which can help create visual interest. Don’t forget to add captions as well so people can watch your videos without sound.
A5c: Realize that the message is all that matters!
Ever see a viral video shot on a cell phone? Don’t wait for the “perfect” camera/background, etc. Just START.
What matters most is the message and if it resonates with your targeted audience.#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
And remember that it’s the message that matters. Things don’t have to be perfect, so get started now.
It’s also helpful to get a better understanding of your audience so you’ll know what appeals to them. Survey them by sending out a questionnaire or by polling them. Their feedback can make a huge difference.
Q6: How can people improve their copy for their advertising?
Your ads definitely need to have great copy! So, how can you be sure your words will appeal to your audience? Here’s some advice:
A6a: It sounds simple and it really is:
Talk to your customers!
Find out:
– Why they chose YOU.
– What problems your product/service solves.
Then use that in your ad copy!#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
Tony said to find out why your audience chose you, as well as what problems your product/service solves for them. You can use that to strengthen your ad copy.
A6b: Look at HOW people speak about your products/services.
Additionally, read reviews of competitors and do research.
Leverage all of this to create copy that speaks to customers in words they may actually use! ?#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
He also suggests looking at how people speak about your products/services.
A6c: Note that the first line of your copy and your headline HAVE to hook people.
Grab people’s attention and reel them in. ?
Some ideas for a hook in your copy:
– A BOLD statement
– A question
– A statistic#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
And of course, make sure the first line of your copy is going to hook people! Make a bold statement, ask a question, or share a statistic. All are great options!
A6: Focus on the pain point of your audience and communicate the way in which your product/service can be of assistance. Find balance between keeping it brief and informative. #contentwritingchathttps://t.co/sveboN990k
To really get your audience to take action, speak directly to their pain points. And then, communicate how your offering will help them. They won’t be able to resist.
A6: Don’t focus on the selling touch points. Lots of ads have copy that basically says “look at me!” or “You need what I’m selling!”
Identify my pain point you’re solving, explain why what you have is beneficial for me, & why I should trust you over others.#ContentWritingChatpic.twitter.com/sBO1iDad4f
— Jason Schemmel – Speaker & Podcaster #GSDChat?️? (@JasonSchemmel) February 4, 2020
Jason agrees that it’s all about identifying and speaking to the pain point of your audience. Explain what your offering is going to be beneficial, as well as why people should trust you.
There are tons of resources out there on how to write eyecatching ad copy, but our tip is to
?Get to the point quickly
?Know what text will show and what might get cut off
?Include a clear CTA
— Click Control Marketing (@ClkContrl) February 4, 2020
You’ll also want to make sure your ad gets straight to the point. And don’t forget to include a call to action because people need to know what that next step is after reading your ad.
And finally, make sure you have someone proofread it. There’s nothing more frustrating than an ad that’s littered with typos and spelling or grammar mistakes.
Q7: How has Facebook advertising changed over the years?
Things change! And it’s important we keep up with all the updates being made. Here’s how Facebook ads have changed over time:
A7a:
Facebook ads in 2020 compared to previous years:
⏱Take longer to get approved
? Have more competition (cost more)
? Get rejected more often
? Rely more on machine learning/automation (are dynamic)
? Have more placement options than ever#ContentWritingChat
— Tony Christensen – #SMMW20 (@tonydoesads) February 4, 2020
Tony pointed out a few changes, including the fact that ads now take longer to get approved and there’s more competition (resulting in higher costs).
A7: It’s gotten easier to find and reach the desired audience you really want…if you go in-depth about the audience you should be reaching.
Sure, it’s gotten more expensive, but that’s also because there’s more competition with more ads being served#ContentWritingChat
— Jason Schemmel – Speaker & Podcaster #GSDChat?️? (@JasonSchemmel) February 4, 2020
Jason feels that it’s gotten easier to find and reach your desired audience, which is really beneficial.
Q8: Where can I stay up-to-date on the latest Facebook updates and advertising strategies?
Continue your learning with these resources:
A8a: Want to stay up to date with Facebook updates and strategies?
Carla suggests following Social Media Examiner and Mari Smith.
#ContentWritingChat happens on the first Tuesday of every month at 10 AM Central Time. Follow @ExpWriters and @writingchat for all the latest and we’ll see you at the next one!
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With a brand new year upon us, we need to make sure we’re prepared with an incredible content marketing plan that’ll make our brands stand out and attract the right people.
But wait… How do you do that?!
In the latest #ContentWritingChat, we shared some of the basics of creating a content marketing plan for 2020. And we’ve rounded up some of the advice from this month’s chat in value-packed recap. Get ready to take some notes!
#ContentWritingChat Recap: Creating a Strong Content Marketing Plan for 2020
We hope your 2020 has been off to an incredible start so far.
Today, we’re kicking off the new year with a chat all about creating your content marketing plan! pic.twitter.com/6M6u5TfgfD
— Express Writers | Your Content Writing Team (@ExpWriters) January 7, 2020
To start the year off, we decided to forgo a guest and host a community chat where the spotlight is on our incredible chat participants. And they certainly didn’t disappoint! Everyone chimed in to share their amazing advice so all of our content marketing efforts can benefit the year ahead.
Q1: An ideal first step in creating a content marketing plan is to set your goals. What are some common goals you might want to achieve?
Haven’t decided on your content marketing goals for this year? Don’t panic! These suggestions from the chat will give you some ideas of what you should focus on:
A1 Some common goals for the content may be:
To grow awareness
To educate
To inspire
To serve existing customers
To introduce something new (service or product)
Gene mentioned a number of great goals that many brand set out to achieve. You may aim to grow awareness, educate your audience, inspire your audience, serve your existing customers, or introduce a new product or service.
Gaby suggested increased sales, thought leadership, and improving your brand reputation, among other goals that you might want to work toward this year.
A1: One goal for many of my clients is – consistency. They’re not consistent with their content. Your audience needs to be able to count on regular posts – otherwise, they may turn elsewhere. #ContentWritingChat
Consistency is definitely important if you want to stay top-of-mind for your audience! As Michelle pointed out, people could turn to your competitors if you aren’t working to keep their attention.
A1: My biggest content goal is to create valuable content for readers. I don’t want anyone to feel like they wasted their time reading through something I wrote. #ContentWritingChat
Lexie knows that providing valuable content for your readers is always a goal to strive for. You want your readers to feel like they’ve gotten something out of your content.
Goals to set for content marketing are KPIs that *matter*
Remember that Reach/Impressions/Views are just vanity metrics. Clicks, conversions, downloads, comments, etc. are ones that affect the bottom line. pic.twitter.com/UNabhbrpMD
— Jason Schemmel – Speaker & Podcaster #GSDChat ️ (@JasonSchemmel) January 7, 2020
And remember, don’t worry about vanity metrics such as reach, impressions, and views. Jason feels the metrics that truly matter are things like clicks, conversions, downloads, and comments.
Q2: It’s also important to decide which content channels will be best for your brand. How do you choose? And what’s your go-to: blogs, videos, or podcasts?
These tips will help you decide where you should direct your content creation efforts so you can ensure you’ll be successful:
A2
WHAT
channels =
best for my brand?
____________________
ASK
yourself
❓Where = my audience
❓What = my message
❓What = my USP
❓What = my goals
❓Where does my voice fit
❓What = my strengths
❓What = my resources
Gaby shared some great questions you should ask yourself before making a decision. She encourages you to ask things like where your audience spends their time online, what your goals are, and what your strengths are. It’s important to be where your audience is, but you also need to consider which content formats allow you to shine.
A2: Share your content where your audience is! Trial & error are crucial in determining what form of content is best for your brand. Remember that everyone takes in content differently so you might benefit from providing the same info in multiple ways. #ContentWritingChat
Sometimes it takes a little trial and error to figure out what works for you, so don’t be afraid to change your course if needed.
A2 Go where your community is maybe a bit cliche but it is incredibly true. Find a way to deliver content that builds on strength. But also spend some time experimenting with a format that may be new (think 80/20). Video is a big focus for me in 2020. #ContentWritingChathttps://t.co/XFBoHYpZvI
Gene suggests experimenting with other content formats as well. After all, it can’t hurt to try something new and at least you’ll be able to say you tried. If it doesn’t work out, then no harm done!
A2: It comes back to data. If you know that written content is working well, see which topics are getting the most interest and double-down on that in media that you experiment with. Video and audio are only gaining popularity, so it can’t hurt to play around. #contentwritingchathttps://t.co/lWYWI4VplD
If you’re already creating a variety of content, look at your analytics to see what’s been working for you so far. This will give you an indication of where you should be directing the majority of your attention.
A2) First, realize you can’t be *everywhere* and make it work. Most teams aren’t big enough to handle that amount of work.
— Jason Schemmel – Speaker & Podcaster #GSDChat ️ (@JasonSchemmel) January 7, 2020
Jason suggests picking two or three formats and putting your all into those. The key is to share content that’s valuable and to also be consistent with posting.
A2:
Pick one leading content channel…master it… THEN move on to the next.
This is how to build a real presence and biz revenue!
As Julia shared, you need to have a strategy first. You need to define your goals, know your audience, and plan out your sales cycle. Once you have a strategy in place, then you can begin brainstorming topics that fit into the bigger picture.
A3: Research what is trending and what is relevant to your audience. It’s important to always keep your audience in mind and understand what they want/need. #ContentWritingChat
Do some research to figure out what’s relevant to your audience. When creating your content marketing plan, it’s always important that you choose topics that are going to appeal to your audience’s wants and needs.
A3 Cover the topics your community cares about. Pay attention to what they are saying. Listen (really listen) and then try to find a way to address what they are saying. Tell a story that might help illustrate how you can help overcome an obstacle. #ContentWritingChathttps://t.co/OGZvbeCp9C
Make sure you’re paying attention to what your audience is saying. If you really listen, you’ll pick up on various struggles they may be dealing with. And from there, you can create the content that solves their biggest problems.
Maddie suggests using tools like SEMrush or Answer the Public to find topics for your upcoming content. There’s a ton of information there if you look for it!
A3: If you’re ever really stuck on content ideas, ASK YOUR AUDIENCE.
They’ll tell you what they’re struggling with and what they’d like to learn from you. You just need to pay attention. #ContentWritingChat
And of course, it never hurts to just ask your audience what they want to see from you. Ask what they’re struggling with and what they’re interested in. They’ll tell you. You just need to listen to what they have to say and deliver.
A3: By conducting an extensive research on the target audience needs. Another way is by conducting surveys and reading your target audience discussions on blogs or forums.
Doing all these will give you an insight into what they really want.#ContentWritingChat
Oluwafemi agrees that asking your audience is a great way to go. Create a survey and send it to your audience. You can also find your target audience on other blogs and forums and engage in the conversations they’re having to get to know them better.
A3 —
1- Asking what our users’ want, problems they’re facing
2 – Through quora & Reddit threads ( its a goldmine)
3 – Analyzing what our competitors are up to#contentwritingchat
You can also scroll through Quora or Reddit to generate new ideas. Or you can check in on your competitors to see what they’re up to. Just make sure you aren’t copying them! You can, however, see if you notice any gaps in their content strategy or if their audience is asking for specific content.
Q4: Do you have any advice for filling up your content marketing plan’s content calendar months in advance?
You’ll always know what to post and when if you follow this advice from the chat:
A4: Yes! Look at the content you have already created that is popular with your audience and figure out how you can expand on it or create a unique spin on it! #ContentWritingChat
Lexie suggests looking at some of your past content and figuring out what has been popular before. You can expand on that topic or find a way to put a new spin on it.
A4: One point that works for some businesses to help fill a content calendar months in advance is seasonal content. Also holidays. #ContentWritingChat
When creating your content marketing plan, it helps to consider seasonal content first. This will ensure you’re posting it in a timely manner, instead of scrambling to create it at the last minute. Always give yourself ample time to work on holiday posts!
A4.
Consume content yourself!
That will help you:
Curate content that
you find valuable & that
you think aligns w/ your brand.
Gaby suggests consuming content yourself to come up with fresh ideas. It just might help get those creative juices flowing.
A4: Be aware of changes and trends in the market. If something new arises, tweak the content you have in your funnel. You want to ensure your content is always up to date! #ContentWritingChat
Tamara’s advice is to be aware of any changes or trends that come up in your industry. These could be worthwhile content topics to write about.
A4. If you are filling up your calendar in advance, make sure the topics you have planned will still be relevant by the time you release the content. It will serve no use to your audience if the content you write for them isn’t relevant anymore.#ContentWritingChat
It’s also important to ensure your content will be relevant by the time you’re due to post it. You don’t want it to already be stale by its publication date!
A4 If creating content calendars months in advance, focus on evergreen content there and make time to fill it in with current topics.
That way you are always relevant and can still harness topical things and relationships.#ContentWritingChat
With the amount of noise now happening on so many leading social platforms, these two channels are a way to break through the noise and get your new content seen by your audience.
Julia says to share your content to the social media platforms that your audience is most active on. This is how you increase the likelihood that they’ll see what you’ve created. For her, email and Facebook groups are key.
A5: Be sure to share it on social media platforms where your audience is. You created the content for them, help them find it!
If anyone is quoted or sourced in the content you created, let them know so they can share it too. #ContentWritingChat
And if you have quoted or sourced anyone in the content, let them know! They just might share it with their audience.
A5 —
Retarget your existing your audience
Send a super personalized email blast
Create an infographic
Cross-promote with valuable bylines
Mention your sources and ask for a share
Team up with other bloggers#ContentWritingChat
And as Michelle said, don’t be afraid to share your work. Be proud of it. Confidently spread the word to others who need it.
Q6: How often should you check in to see if you’re making progress toward your goals with your content marketing plan?
Weekly? Monthly? Quarterly? What’s the right way to go? Consider this advice:
A6: This is a tough one! Sometimes you don’t see immediate results so check frequently, but don’t throw in the towel if the content didn’t take off right away. Be willing to make adjustments to the content after a few months if you aren’t getting results. #ContentWritingChat
As Lexie pointed out, you won’t always see immediate results, so don’t get frustrated and throw in the towel too quickly. Make adjustments as needed and keep moving forward.
A6.
Set
up a regular
process to track your efforts!
Be consistent.
For me,
it’s:
Monthly.
Quarterly.
Yearly.
Then I pull
reports that
year over year to
look for patterns + opportunities.#ContentWritingChat
For Gaby, she has a regular process to track the results of her content marketing plan. She reviews everything monthly, quarterly, and yearly. And she keeps an eye out for patterns and opportunities that appear from year to year.
A6
Site growth ✅ I check @SEMrush bi-weekly for all 4 of my sites my main focus is @ExpWriters (I am planning to accelerate content on my other sites in 2020!)
Convos & revenue ✅ I check with my team DAILY for prospect conversations & sales (results!)#ContentWritingChat
Julia likes to check SEMrush for stats on a bi-weekly basis for all four of the sites she manages.
a6. I check monthly for organic content. Checking too often can lead to misjudgment in performance. Not checking enough can lead to missed opportunities as current events happen.#ContentWritingChathttps://t.co/nlpLj0azAO
Maddie prefers a monthly approach. This gives you plenty of data to review without obsessing over the numbers too much.
Q7: If you aren’t seeing the results you hoped for, how do you turn things around?
First, don’t panic. Next, follow this advice:
A7: Start by reading the content out loud. You may realize that the content isn’t as clear or helpful as you originally thought. Look into any technical issues that may turn users away. Lastly, ask your audience for feedback. #ContentWritingChat
Lexie suggests reviewing your content. Is it as clear and as helpful as you initially thought? Are there any technical issues? And if you want, you can even directly ask your audience for their thoughts.
A7
You’re #marketing
results aren’t
what you hoped for?
Gaby’s advice is to look for patterns, gaps, and changes in your analytics.
Test
Test
Test
A7: The more things change, the more they remain the same. One day something can work and the next, it doesn’t at all. There are so many variables to be accounted for.#ContentWritingChathttps://t.co/hcZLtJFh2l
— Lori Anding Heart-based Smallbiz SoMe Advocate (@southbaysome) January 7, 2020
And of course, make sure you’re testing to see what works and what doesn’t!
A7 1/2
1. Failure and zero results HAPPEN. (Even to me – especially at the beginning!)
➡️ DO NOT QUIT ⬅️
…This is critical.
Remember…
It takes 12-24 months to see results
mistakes and failures are landmarks on the path to success
Hootsuite, HubSpot, and Asana are also popular tools.
Ready to join the next #ContentWritingChat? We chat on the first Tuesday of every month at 10 AM Central! Just follow @ExpWriters and @writingchat for all the latest.
As a business owner, your social media presence is crucial.
It’s a place for you to share content that builds your community, while also giving you the chance to get to know and better understand your audience.
Not only that, but social media is also a great way to generate new leads… When you do it the right way! And luckily, that’s what we talked about in this #ContentWritingChat!
#ContentWritingChat Recap: Using Social Media to Connect With Your Audience & Generate Leads with Bernie Fussenegger
Happy Tuesday! ?? It’s time for #ContentWritingChat!
Today, @B2the7 is guest hosting to share his tips on using social media to connect with your audience and generate leads.
Make sure you give him a warm welcome! ? pic.twitter.com/q3BLWIiDlr
— Express Writers | Your Content Writing Team (@ExpWriters) December 3, 2019
Our guest host for this month’s chat was Bernie Fussenegger. Bernie is a digital marketing leader, as well as the host of #Digital360Chat on Twitter.
Q1: How do you choose which social media platforms are worth the investment?
The first step in building your social media presence is determining which platforms are worth your time and energy. Because the thing is, you don’t have to be everywhere! So, how do you choose the platforms that will deliver the ROI you’re searching for? These tips will help you make the decision:
A1a: Each channel is going to be different for each brand or solo business. Find out what channels your audience is in and start with those channels first #ContentWritingChat
A1b: For myself, the channels I spend the most time in are @Twitter and @LinkedIn. I also continue to follow and understand the other channels to help others and clients as needed for their audiences. #ContentWritingChat
Bernie’s advice is to first figure out where your audience is spending their time online. You want to make sure you’re somewhere that they’ll actually discover you, otherwise your content won’t be seen by the right people.
For him, his go-to social media platforms are Twitter and LinkedIn, but he still stays updated with other platforms so he can best serve his clients.
A1a. Also, where do I feel that I am having the most fun and am able to express myself the best? Such a vital part of the equation. Without those, it will be hard to sustain the effort over the long run. #ContentWritingChat
Gene shared two great points. It’s important to do some research to figure out what makes the most sense for your brand. Determine where your audience is, as well as how you can best serve them.
But another thing to consider is which platforms are the most appealing to you. Where do you have the most fun? Where do you really shine when it comes to creating content and being present?
A1: To determine which SM platform is best for your business, do in-depth research on where your audience spends their time. Be where they are. It doesn’t hurt to do some competitor research either. What works for their business & can you do it better? #ContentWritingChat
Lexie agrees that it takes a little research to get it all figured out! She says it’s important to be where your audience is. And don’t be afraid to check out your competitors to see where they’re spending their time. Can you identify areas where they’re struggling and step in to do better?
A1: I think the initial decision is made by matching up audience demographics. Modify that decision by listening to your audience to find out where else they might be. #ContentWritingChat
John suggests considering the demographics of your audience as well. This will be a good indication of which platforms those in your target audience may be using.
A1) This is where knowing your audience comes in to play.
Does your brand cater to an older demographic? Facebook
Cater to a younger generation? Instagram/Tik Tok
Not sure? Twitter (always a failsafe) ?#ContentWritingChat
— Jason Schemmel – Speaker & Podcaster #GSDChat?️? (@JasonSchemmel) December 3, 2019
Jason also feels knowing your audience demographics is key. If your audience is older, Facebook might be your best bet. If they’re younger, you might want to give Tik Tok a try. And of course, there’s always Twitter!
A1: Take a look at which platform provides you with the most rewarding and meaningful engagement with your customers or clients! #ContentWritingChat
It’s also worth experimenting to see which platforms are actually working for you. Don’t be afraid to give a new platform a chance and see if it’s delivering the engagement you want.
Q2: Once you’ve picked your platforms, what should you be posting to attract the right people?
Posting the right content on Twitter is a huge part of your strategy. You want to make sure you’re sharing things that will appeal to your desired audience, otherwise you’ll end up with all the wrong people following you! And if you want to ultimately make sales, you need to have an audience that’s interested in your offerings.
A2a: With social, I see the perfect testing ground and the ability to really understand your audience. Test your content and see what works. Is it video, graphics, links, questions, polls, the types of content & the style of writing. #ContentWritingChat
Bernie is all about testing to see what kind of content works for you and your audience! Experiment by posting videos, graphics, links, questions, polls, and more to see what moves your audience to take action. Have fun with it!
Also, you want to make sure you’re engaging with your community. Sometimes it’s as simple as asking them what they want to see.
A2: Post helpful and engaging content. What is your audience most interested in? Start by posting content related to it. Also, post that content in various forms. Not everybody absorbs content the same way. #ContentWritingChat
Lexie knows that posting helpful and engaging content will go a long way when it comes to building your community. Think about what your audience is most interested in and start by sharing that. She also encourages you to try out different content formats to see what really resonates.
A2: Post content that’s helpful, actionable, and helps your audience make strides towards something. That may be engaging with your social posts, signing up for an email list, buying a service/product, or any number of things. Always think about the next step. #ContentWritingChat
Helpful, actionable will always be a winner! Amanda feels it’s important to think about the next step that you’re leading your social media followers to take. It could be joining your email list, purchasing your offerings, or something else. That’s how you start getting leads!
A2) First off…DON’T do what “best practices” say to do for that platform. Those are what worked for someone else & doesn’t guarantee success.
Research trends, find what people respond to, & think of ways you can offer valuable content to your audience.#ContentWritingChatpic.twitter.com/aGnBk5xU7P
— Jason Schemmel – Speaker & Podcaster #GSDChat?️? (@JasonSchemmel) December 3, 2019
Jason’s tip is to NOT follow the best practices that you find online. The reality is, what worked for someone else might not cut it for you. That’s why you need to do some research and figure out how you can provide value to your audience.
A2. Post content that is the unique intersection of expertise/perspective and helps potential clients find answers to questions. If you can do that while entertaining and showing your authentic self that also helps attract and keep the right people. #ContentWritingChat
Gene said to share content that shows your expertise/perspective, while also helping your audience in some way. And if you can do that while keeping them entertained and engaged, that’s a win!
A2: Get your content out there! Whether it’s blog posts, press releases, or just general announcements, it’s a great way to ensure your followers stay in the know about your business. #ContentWritingChat
Don’t forget that it’s also important to spread the word about your content. There’s no reason to be shy when it comes to sharing your blog posts, announcements, etc.
Q3: How can you create more engagement on social media to build relationships?
If you’re ever feeling bummed by the lack of engagement going down on your social media platforms, let’s make a change! These tips from the chat will help you boost conversations and ultimately build your brand:
A3a: Twitter Chats are a great place to engage and build relationship with like-minded professionals. Follow peeps and relevant hashtags and be part of the conversations. #ContentWritingChat
A3b: And with the engagement, it is being consistent, providing value, it is sharing, it is listening, it is a two-way street, it is about respect and it isn’t about you. #ContentWritingChat
Bernie knows that Twitter chats are where it’s at! They provide a fantastic opportunity to connect with people from all around the world. You can learn from them and make new connections. It’s also important that you’re actually engaging with others and listening to what they have to say.
A3) Treat social media the way it’s supposed to be used -> BY BEING SOCIAL!
Ask questions, answer questions, share insights, publish things that entices user-generated content…don’t focus on just selling/promoting your product/service.
Use the 4-1-1 rule!#ContentWritingChat
— Jason Schemmel – Speaker & Podcaster #GSDChat?️? (@JasonSchemmel) December 3, 2019
If you want more engagement, you need to be social yourself. Jason’s advice is to ask questions, answer questions, share insights, and more. Don’t just promote your products. Think about what will get people talking.
A3 That’s the $64,000.00 question! It’s not enough to just be there on social, you need to BE THERE. Engage with your audience, join their discussions and listen to their concerns. Create content based on those interactions and reward loyalty/advocacy! #ContentWritingChathttps://t.co/q3DXVGHQDB
As Michael said, you need to actually be present on social media if you want to drive engagement and see real results. This is why it’s important that you check in and engage with your audience regularly.
A3: The best way to create more engagement on social media to build relationships is – surprise- to engage. ? #ContentWritingChat
A3 2/2: that means actually spending time on the platform. That could be through Twitter chats like this or simply engaging with people proactively, and also reactively, responding to their comments, etc. #Socilamedia isn’t set it & forget it. #ContentWritingChat
Engage with others and you’ll increase the likelihood that you’ll see engagement in return. Michelle says it’s important to spend time on the platforms of your choosing so you can read and respond to replies.
A3a. Be willing to learn. Coming with an open mindset and a willingness to hear what others are saying goes a long way in building relationships. Be social. When you don’t understand ask. When you have a different opinion, share it respectfully. #ContentWritingChat
Marcy’s advice is to be willing to learn and be social. Having that mindset will really go a long way in creating success.
Q4: What’s the key to converting social media followers into clients and customers?
Now that you’ve got the followers, it’s time to start turning them into paying members of your community. After all, don’t you want to sell your products and services? To get people to take that next step with your brand, make sure your keep this advice in mind:
A4a: It takes time and there is a fine-line between selling and engaging. When you are providing value and seen as an authority in a topic, it becomes much easier for recommendations and word-of-mouth #ContentWritingChat
A4b: It’s very important to provide value, to be transparent, to be honest and respectful. What you see of me on social is what you would also get in person…be genuine and authentic #ContentWritingChat
Bernie suggests providing value, being transparent, honest, and respectful. It’s not a game you can win overnight. But in time, people will connect with you and ultimately be willing to purchase from you.
A4: In my mind, there are three things:
– add value to their lives
– build trust
– make it easy#ContentWritingChat
John’s tips are to add value, build trust, and make it easy for people to discover and buy your offerings.
A4) Consistency & Quality.
Be that voice they hear/see regularly, which builds trust & authority.
Once you’ve achieved that, they are FAR MORE likely to convert, regardless if it’s a sale, download, signup, etc…b/c they TRUST you are looking out for them!#ContentWritingChatpic.twitter.com/S1NtcSbKSI
— Jason Schemmel – Speaker & Podcaster #GSDChat?️? (@JasonSchemmel) December 3, 2019
Jason says it’s all about consistency and quality. When you have established yourself as an authority and built trust, they’ll be more likely to buy.
A4: Don’t be afraid to ask for the sale or promote. It’s so important to weave sales messages into your social content. Free content builds trust, but remember why you are building trust. Chances are your audience wants to support, but they don’t know how. #ContentWritingChat
If you want to make the sale, don’t be afraid to ask! You have to promote your offerings in order for people to discover them. Don’t expect them to find it on their own.
Q4: show up, consistently. Have a generous mindset by producing valuable content that answers Qs/solves problems. And be human! Chat with others as you do in person. And remember that it costs nothing to be polite. #ContentWritingChat
And don’t forget, you need to show up consistently!
Q5: How can you set up your Twitter profile to drive leads?
Now that you know how to drive leads with your content, what about your profile? There are different things you can do on your Twitter profile to drive people to your site and boost sales. Here’s what you can do:
A5a: Take full advantage of your cover photo and profile pic – ensure they are profession but also tell what you do. Have a good descriptive bio and a link to your website or services. #ContentWritingChat
A5b: Keep your posts professional, show some personality, be transparent and a trusted source that provides value…it will come through in what and how you post. #ContentWritingChat
Bernie said it’s important to keep things professional. You want to portray yourself in a good light to your target audience. Use your cover photo to show what you do, write a descriptive bio, and include a link to your website or services.
A5: First, fill out your profile completely. Be sure to include contact information! Take advantage of posting tools to be visible, but don’t forget to go back and engage with your audience. #ContentWritingChat
Always make sure your profile is completely filled out! Don’t leave anything blank because that doesn’t tell your audience anything.
A5. Really important to have the Twitter bio set up the right way. Starting with the cover, the profile pic, the bio and a pinned tweet. Those elements should all be used to establish trust, look like the real deal, and send people to an offer. #ContentWritingChat
Gene said to make sure you have a profile photo, a cover photo, a bio, and a pinned tweet. These elements can all help people learn what you’re about so they’ll know if you’re right for them.
A5: Take advantage of all of the ways you can personalize your profile. Make sure to include the website URL, the logo of your business as your photo, an eye-catching cover photo, and a short & sweet description of your company/service. #ContentWritingChat
Mara knows there are a number of ways to personalize your Twitter profile, so you want to take advantage of it all. Definitely don’t forget about that pinned tweet, as it can often be overlooked.
A5:
1️⃣ Say what you do and who you help in your bio.
2️⃣ Have your website linked to your profile (and another link in your bio).
3️⃣ Have a pinned tweet with a lead gen offer!#ContentWritingChat
Tony said to use your Twitter profile to say what you do and who you help in your bio, link to your website, and have a pinned tweet with a lead generation offer.
Q6: How will you know if you’re seeing results with your social media efforts?
So, you’re putting in the work… The next step is to actually track and see if you’re generating the results you want. This is how you do that:
A6: Metrics are important in measuring your efforts. I don’t pay much attention to vanity metrics but for each campaign, I measure the engagement, comments, impressions and follower growth as starters. I do have different KPIs for each campaign. #ContentWritingChat
Bernie doesn’t put too much attention on the vanity metrics, but instead he looks at engagement, comments, impressions, and growth. These are all great to watch, but as he mentioned, your metrics will change based on the campaign. Consider what’s most important for you to track.
A6: Make sure you have goals for your social media and have tracking in place. The tracking can be from the social media platform and/or Google Analytics. If you don’t know what you’re trying to achieve you will struggle to see results. #ContentWritingChat
Lexie knows that it starts with setting smart goals! You need to know what you’re trying to achieve in order to know which metrics are the most crucial. From there, keep an eye on built-in analytics from your social media platforms and/or Google Analytics.
A6: Set some goals up first with KPIs, then periodically check them to see how your efforts are paying off.
Look at your analytics as well as the growth of leads/customers, etc.
Ask your customers how they heard about you!#ContentWritingChat
Don’t forget to check in often to see how things are performing. This will let you know if things are going well or if you need to tweak your strategy.
A6. There are a lot of different metrics to look at. Make sure you’re using the right ones. Establish your #KPIs is an integral part of any business plan. #ContentWritingChat
Just make sure you aren’t overwhelming yourself with metrics. Establish those KPIs and pick out the most important metrics from there.
Q6:
? Define what success actually is.
? Determine what KPIs will measure that success.
? Collect the data via your social channel or analytics program.
? Review data to verify current KPI performance.
? Compare to historical data for reference.#ContentWritingChathttps://t.co/i0U3Az934J
Once you’ve collected some data, you’ll want to compare it to previous data to see how things are performing.
A6: have goals per campaign; not just general social goals. Don’t just focus on clicks or leads or sales. Add audience goals. Think like a media company. You have revenue goals, sure. But you need “ratings.” So comments, shares, followers, likes, etc. #ContentWritingChat
It’s also smart to have goals per campaign, not just general social media goals. Each campaign will likely have a different focus and you’ll want to track the right metrics to ensure success.
A6. Look at the insights/analytics and also look at how many ACTIVE & LOYAL followers you have gained. I started my art page on IG and notice that although I do not post that often, I still have LOYAL followers. #contentwritingchat
When looking at growth, it’s active, loyal followers that really make the difference. Having 1,000 followers that are listening and engaging is much more powerful than 10,000 follows that aren’t paying attention to you.
A6: Sometimes, you don’t know for sure where someone heard of you. The lurkers on social media are a HUGE factor. Always ask, if they don’t volunteer that info. “How did you find me/hear about me?” #ContentWritingChat
And as Michelle said, it never hurts to just ask people how they discovered you! This will show what’s really working in your strategy and where you can make improvements.
Q7: What tools and resources can help you make social media management easier?
Let’s make your job of social media management a little easier, shall we? There are tons of great tools out there that can help, as well as resources we can learn from. Here are some that are worth checking out:
Bernie has a number of tools he loves, which includes Twitter Analytics, Google Analytics, and TweetDeck.
A7: I like @Buffer for scheduled posts. And I love @PablobyBuffer for photos. So easy to create an image with text to accompany your post – or just pull an image to include. #ContentWritingChat
Crowdfire and SproutSocial are essentials for John.
A7: I love using @buffer and @TailwindApp when I am scheduling stuff out. Otherwise, I use the tools the company provides like Tweetdeck and Creator Studio. For graphics I use a mix of @canva and @Photoshop. I also love @CreativeMarket for things like fonts. #ContentWritingChat
And of course, SEMrush is always a great one to use as well! Want to join the next #ContentWritingChat? Our Twitter chat takes place on the first Tuesday of every month at 10 AM Central. Just follow @ExpWriters and @writingchat to stay updated!
— Express Writers | Your Content Writing Team (@ExpWriters) November 5, 2019
Our guest host for this month’s chat was The Ad Strategist herself, Amanda Bond. Amanda is a pro when it comes to Facebook ads and she shared some incredible tips with us throughout the chat. Be sure to check her out, but first… Let’s dive into the recap!
Q1: What makes Facebook advertising worthwhile and how do I know if it’s right for my brand?
To get things started, we asked everyone to share why they felt Facebook ads are beneficial for a brand’s overall strategy. And how can you determine if you’re actually ready to invest in advertising? Here’s what some of them had to say:
A1. The key word here is “CAN” be. Not everyone is ready for Facebook ads. And if you don’t have a sales process that already converts, it’s a hella fast way to lose cash… and FAST! #ContentWritingChat
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
Amanda mentioned that Facebook ads can be a wonderful investment when they’re done right. But as she pointed out, not everyone is ready for advertising because it can lead you to lose money fast if you aren’t sure what you’re doing.
A1. Want to know if you’re ready to run Facebook ads?
First question to ask yourself: “Do I have a sales process that converts already?”
i.e. are your widgets already selling? (i.e. program, membership, product, services, etc)
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
She feels you need to have a sales process that’s already converting if you want your ads to be a success.
A1: For the #smallbusiness community, you must have the budget available to do this in the first place. So, that’s an immediate factor. Then, it’s about, does Facebook have the community you want to galvanize? #ContentWritingChathttps://t.co/i3LyRUc3MC
Other things to consider, as Ray pointed out, include whether or not you have the budget for advertising and if Facebook is the best place to target people. If your audience isn’t actively using Facebook, focus your advertising efforts on the platforms they are using.
A1: If you do Facebook advertising right, it can have a high ROI. But you need to do your research first. If your customer base is not using Facebook, you should not spend your money on ads. #ContentWritingChat
Lexie agrees. If your audience isn’t using Facebook, it’s not worth your effort to run ads there. You’ll want to find a better platform to use.
Q2: What are some key elements that every successful ad should have?
Once you’ve decided that you’re ready to create ads of your own, you want to make sure they’re standing out from the crowd and generating results. These tips just might help you do that!
A2. But, seriously, you need a solid game plan. An actual strategy! With clear intentions, goals, and ways to measure your results to see if you’re on (or off!) track. #ContentWritingChat
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
Amanda knows that having a strategy is crucial when doing Facebook advertising. You need clear intentions, goals, and ways to measure your results if you want to ensure your ads are performing as you hoped.
A2. Other than that, you’ll want to make sure you have: (1) strong copy, and (2) a clear call-to-action (CTA) or intention for what you want your audience to do as a result of your ad. #ContentWritingChat
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
Besides just having a strategy in place before you begin crafting an ad, the ad itself should have strong copy and a clear call to action.
A2: Know your goals. Outline a channel by channel marketing and advertising strategy. Choose the right ad objectives. Then, define the budget needed for that. Then, create the visual/textual assets for the ads with CTAs. Finally, structure you ads for launch. #ContentWritingChathttps://t.co/Taq2c8KE0n
Mara feels that great ads are eye-catching. You need to get them to stop scrolling and take notice of your ad. She feels that bold colors and a great font can help with that.
Q3: Do you have any tips for creating captivating copy and eye-catching images for ads?
We know that copy and visuals will make or break your ad, so how do you make sure you’re appealing to your target audience? Keep these tips in mind:
1. Animations and video drive the most engagement
2. Make sure the copywriter works with the graphic creator—to tell the entire story
3. AB test in organic social first
Gerry suggests incorporating animation or video into your ads. He also feels the copywriter and graphic designer should work together to better tell the story in conjunction with one another. This will help avoid any disconnect between the two.
A3
*Get an attention-grabbing headline
*Select Nice Color combinations
*Try to be as straight to the point as possible.
*Create audience Personas and personalise copy for them.
*Appeal to the audience’s Imagination#ContentWritingChathttps://t.co/9vhT0rgg3I
Things like an attention-grabbing headline, getting straight to the point in your copy, and speaking to your audience’s imagination will surely make for an effective ad.
A3: I believe human connection is the basis of it all.
Some ways to connect with the audience:
-humor
-kindness
-“I’m just like you”
Visually we can connect with short content, color, and harmony of the layout. #Contentwritingchatpic.twitter.com/XCv461TUI8
Our biggest tip for making Facebook ads eye-catching is to use images & follow the guidelines for how much text is in them. Too much text in images will perform worse. Instead, make use of the copy you KNOW will be displayed & let the images do their job.
It’s also important to make sure you’re following Facebook’s guidelines about advertising, including how much text you’re using in your visuals. You don’t want to do anything that may hurt your ad’s overall performance.
A3: I usually tell #smallbusiness clients to go to Facebook and watch the platform for the ads that stand out to them…that are in related industries. Look at good/great ads in their market, and those qualities are the ones they should emulate. #ContentWritingChathttps://t.co/3DI6Gq5Py9
It’s also worthwhile to pay attention to the ads that stand out to you. Note the qualities you like in these ads and determine how you can evoke the same in your own.
Q4: What do you think makes an ad irresistible to Facebook users?
So, what’s the secret to making everyone stop and check out your ad? And then making them actually take action? This advice is sure to help!
A4. Ads that are HONEST.
Listen, friends. If you’re hosting a webinar that’s pre-recorded, for the love of all that’s holy…
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
For Amanda, it’s all about honesty. Don’t pretend there’s limited seating when there’s not. Don’t pretend your webinar is live when it’s not.
A4. Ads that are RELEVANT.
No one is going to click your ad if you haven’t given them context about why it’s important to them. Your ads aren’t about YOU. It’s about what impact you can make on your end user.
Irresistible ads offer a solution to the pain points your audience is experiencing.
A4: An irresistible ad speaks to your audience’s interests and needs. Show that you understand them! They’re going to pay attention to ads that are relevant and offering some sort of value. #ContentWritingChat
Ray suggests running ads from organic content you’ve already shared that performed well. This could be the ticket to generating great results.
Q5: How do you know if your Facebook advertising efforts are generating the right results? Which metrics are important to track?
It’s crucial that you’re paying attention to the data. If your ads aren’t performing as well as you hoped, you can’t keep running them. You have to make changes! These tips will help you identify if your ads are driving results:
A5. Listen, running ads isn’t a hobby. It’s an investment into your business!
You wouldn’t put money into a savings account if the bank told you that the interest was -100%. “Here, give me $1 and for keeping your money, we’ll charge you $1 whole dollar.” #ContentWritingChat
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
One of the first things to look at is whether or not your Facebook advertising efforts are actually bringing in any cash. If not, something needs to change!
A5. These are the top 7 metrics I track for any ad campaign:
1️⃣ ROAS
2️⃣ Purchase Conversion Value
3️⃣ Cost Per Purchase (CPA)
4️⃣ Earnings Per Lead (EPL)
5️⃣ Cost Per Lead (CPL)
6️⃣ Link Clickthrough Rate (CTR% Link)
7️⃣ Engagement Rate (CTR% All) #ContentWritingChat
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
These are the top seven metrics Amanda likes to track, which you might want to look for on your own ads.
Even here at Express Writers, our ad goals ultimately lead to sales and conversions.
A5: First, determine the goal of the Facebook ad. Are you trying to increase sales, grow your newsletter list, improve the time spent on blog posts, etc.? Once you know what you’re trying to achieve, you can determine if you’re generating results. #ContentWritingChat
The metrics you pay the most attention to will always be dependent on the goals you’ve set for each individual campaign you’re running.
A5: This goes back to always having a clear GOAL! Know how you’re going to define and measure your ad campaign goal(s) so you can determine your ad ROI. The metrics you track may be different depending on the goals of your ad campaign(s). #ContentWritingChatpic.twitter.com/njKURMUfI0
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
If your ads are bombing, Amanda says to turn them off! From there, you need to put in the work to figure out where the leaks are in your sales process.
A6. Are they clicking your ad but no one is submitting their email for a free quote? It could be your landing page.
Is the ad itself not getting clicked? Work on your ad copy and storytelling abilities. #ContentWritingChat
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
Ask yourself whether they’re clicking on your ad and then not converting. If so, it could be an issue with the landing page. If the ad itself isn’t generating clicks, it could be your copy or visuals.
A6: Start with WHY and then work on the HOW. Determining what went wrong might mean reviewing your homework on:
– Visuals & Copy (Did you test your ad first)
– Audience Targeting (Do you know your people)
– Links & Landing Pages (Is everything working) #ContentWritingChat
Elizabeth also feels it’s important to narrow down where the issue is occurring. Are your visuals and copy truly resonating with your target audience? Is your landing page covering and functioning properly? There are so many factors you need to check out.
A6: Change one (independent) variable against your baseline ad within that ad set! Then you can run many ads concurrently but only one variable can different in each ad so you can test those results! Color, one word, one image can be the difference. #ContentWritingChathttps://t.co/Og3Vjrg2Mu
Ray’s advice is to change one independent variable against your baseline and testing accordingly. Running multiple ads with small changes on each one will allow you to see what’s resonating and what’s not.
Carla also suggests checking your sales copy, keywords, and your target audience.
Q7: Which brands are doing a great job with their Facebook advertising? Have you seen an ad that really stands out on your feed?
Get some inspiration for your next ad from these brands!
A7. My current obsession is brands inside of our signature program, The StrADegy System®. I constantly stalk them through the Ad Library to see how they’re using ads to (1) grow their audiences, (2) generate new leads, and (3) sell their programs on autopilot. #ContentWritingChatpic.twitter.com/DJcXAnumjw
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
Amanda loves checking out the ads the brands in her program are creating.
– ‘Naked’ CEO spilling the ‘naked’ truth – plot
– COMEDY
– a message I care about (less toxicity for my family)
– cool props, setting, cuts, , examples, real-life facts… #ContentWritingChatpic.twitter.com/6GNUeFmcbY
For Lexie, the holiday ads are certainly getting her to stop scrolling this time of year! Pay attention to any that catch your eye the next time you’re on Facebook.
Q8: Open Q&A for Amanda!
Here are a few of the questions that were asked as the chat wrapped:
Educate yourself first before diving in.
An hour spent up-front learning and preparing will save you 10 hours of headaches on the backend. #ContentWritingChat
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
Educate yourself first!
My A is a Q back to you: “Why are you running page like campaigns?”
When you answer that you can determine how it relates back to your business goals and then calculate what a “page like is worth to the company”.
— Amanda Bond Speaker #SMMW20 (@TheAdStrategist) November 5, 2019
Great advice for calculating your budget beforehand.
Want to join us for the next chat? It happens on Twitter on the first Tuesday of every month at 10 AM Central! Just follow @ExpWriters and @writingchat for all the latest.
When you’re crafting your content marketing strategy, does psychology ever come into play?
If not, it really should!
In this #ContentWritingChat, we discussed why emotion should be incorporated into your content, which emotions make people buy a product or service, and how you can successfully target emotions in the content you create.
Want to learn more? Let’s dive into the recap!
#ContentWritingChat Recap: Incorporating Psychology Into Your Content Marketing with Elise Dopson
Our guest host today is @elisedopson. She’s a B2B content marketing expert. And she’s here to share her tips on incorporating psychology into your content.
— Express Writers | Your Content Writing Team (@ExpWriters) September 3, 2019
Our guest host for this month’s chat was Elise Dopson. She’s a B2B content marketing expert. And you can usually find her crafting blog posts on sales and marketing for various B2B SaaS companies around the globe. Elise shared some incredible tips, so let’s get to the questions!
Q1: Do you think about psychology when planning your content? Why or why not?
To kick things off, it only made sense to gauge where our community was at when it comes to incorporating psychology into your content marketing efforts. The answers were all across the board, so here’s what a few people had to say:
A1: Absolutely. People come with biases, logical fallacies and emotion when making decisions. It’s important to know the state of mind of your audience when planning/producing content. #ContentWritingChathttps://t.co/IcV7sgTkCQ
Ray says this is something he absolutely does. He feels it’s important to always know the state of mind your audience is in when you’re planning and creating the content they’ll consume.
A1: Always! Psychology can help you better understand the thought process of individuals and how they react to certain things. I always like to consider that when it comes to content in order to ensure I am delivering what my audience wants! #ContentWritingChat
Tamara agrees. She thinks psychology can help you better understand the thought processes of your target audience, plus how they might react to certain things.
A1. I think psychology is always somewhere in the back of my mind. It connects so deeply to what I do on a leadership and marketing level. I think of it this way: how can I use this field to help and serve others. #ContentWritingChat
— Gene Petrov – Leadership Based Marketing (@GenePetrovLMC) September 3, 2019
For Gene, it’s something that’s always in the back of his mind because it plays such a big role in leadership, as well as marketing.
A1. No. I actually think more about sociology, trends and look at the keywords that my network engages with the most. But, maybe I should include this… #contentwritingchat
Not everyone in the chat had jumped on board with this idea just yet. But that’s totally okay! Doing these chats is a great way to teach people new techniques that they might want to incorporate moving forward.
Q2: Why should a content marketer include emotion in their content?
So, why would you want to start incorporating emotion into your content? Well, let’s talk about the benefits it can provide to show you why this might be worthwhile for you!
A2: Because no matter who you’re targeting, you’re still writing for a *human* with emotions. Grief, happiness, guilt.. Emotions are common denominators for whoever you’re targeting #ContentWritingChat
As Elise said, you’re writing for humans at the end of the day. And well, humans feel things! By incorporating psychology into your content marketing, you can spark those feelings.
Emotion plays a role in drawing your audience into your content and can keep them engaged. Plus, emotions can drive them to take action (like convert on your opt-in or purchase something.)
A2: Putting emotion in your writing is critical for MOVING people. Essentially, that’s what marketers want to do. #contentwritingchat
Shelly agrees, as she knows evoking emotions in a reader is key to getting them to take that next step with you and your brand.
A2: Emotion is at the core of behavior change. Content can and should make your audience FEEL something (humor, fear, fear of loss, inspiration, aspiration, connection, being understood, etc.) #ContentWritingChat
Emotion is going to make your audience feel something powerful. As Bill pointed out, that could be humor, fear, fear of loss, inspiration, aspiration, connection, and being understood.
A2. Emotion = relatability.
Showing you care about the topic shows you care about the reader, making the content more valuable as a resource coming from a REAL person #ContentWritingChat
It’s also a way to make your content more relatable, which will help readers connect to it on a deeper level.
A2: People make decisions to start reading, listening, or watching because they’re emotionally drawn to content. They choose to continue, finish, and do your call-to-action because of emotion. It makes sense that emotion should be in your content formula. #ContentWritingChathttps://t.co/TQh8eqsFgq
And as John said, a lack of feeling in your content might just leave your audience thinking you’re a bot. No one wants that!
Q3: How do you find out which emotions/feelings make your audience tick?
Let’s be honest here. We’re not mind readers! We need to be smart about understanding out audiences and these are some tips to help you do just that:
A3: Research and ask. Run a survey and ask what products your customers have bought recently (aside from yours). Take a look at those product/service pages. Which emotions do they use? #ContentWritingChat
Elise’s advice is to do some research. You can conduct a survey and use it as an opportunity to better understand what does and doesn’t resonate with your target audience.
You can also take some cues from Rachel and conduct polls. Polls are great for sharing on Twitter, Facebook, and even Instagram Stories. It just depends where your audience is most active. Determine what you’d like to know and start polling!
A3.
RESEARCH.
Listen actively
Look for patterns in
-behaviors
-responses
-decisions
-etc.
Ask them
Conduct focus groups
Examine at previous experiences
Conduct A/B testing#ContentWritingChat
Gaby’s suggestions include: listening to your audience, conducting focus groups, doing A/B tests, and more to figure out what truly makes them tick.
Data from past campaigns is the best source here. Over and above this, opinion polls, survey forms and having a look at competitor brands content performance can also help #ContentWritingChathttps://t.co/wrLiUqXgbC
You can also view data from past campaigns and even observe content from your competitors as well.
A3: Talk to them! The best way to understand the personalities and quirks of those in your target audience is to actually engage and get to know them. #ContentWritingChat
Make sure you spend time actually talking to your audience. It’s the best way to truly connect with them and to understand their personalities.
A3: Listen to them! See what content they typically engage with/respond it. Social listening is so important for understanding our audience! #ContentWritingChat
It’s also crucial to listen to what your audience has to say. Pay attention to what they’re writing about you on social media. Plus, you want to monitor which content they typically engage with the most.
Q4: Which emotion(s) make you buy a product or service?
We all have different driving factors behind what makes us purchase something. So, what makes you hit the “buy” button? Here are some things that trigger our community:
A4: I bought @senseofcents‘ Making Sense of Affiliate Marketing course because I’d seen so many people rave about it. The FOMO was real #ContentWritingChat
Elise has previously felt a major fear of missing out (FOMO) when seeing other people rave about a product. This is definitely a common motivator to make a purchase.
A4: FOMO (fear of missing out) is huge when it comes to deciding whether or not to purchase a product/service. Nobody wants to feel like they are missing out! #ContentWritingChat
A solution to a problem you’re struggling with is definitely reason to buy!
A4: For me, the most common emotion that makes me buy is a feeling that the seller has my best interests in mind, that they’re on my side. They recognize my pain points and are doing their best to solve them. #ContentWritingChat
John is more likely to purchase something if he feels the seller has his best interests in mind. When purchasing, you want to know the product understands your pain points and will address them effectively.
A4: I definitely make purchases based on aspirational emotions rather than fear-based ones.
How do I see myself? vs. How am I afraid others will see me? #ContentWritingChat
For Bill, he doesn’t give into fear-based tactics. He would rather purchase something based on aspirational emotions, such as how he sees himself.
A4 Trust and helpfulness come into play the most for me. If a brand uses scare tactics – I will not buy from them. Manipulation is not a great strategy for long term viable brand building. Focus on helping the audience overcome hurdles. #ContentWritingChat
— Gene Petrov – Leadership Based Marketing (@GenePetrovLMC) September 3, 2019
Gene feels the same as Bill. He’s not one to give into scare tactics, as it can sometimes come off as manipulative if you aren’t careful. For Gene, it’s more about trust and helpfulness.
Q4: Of course, I never let my emotions affect my purchasing decisions…
JK, if something is making me anxious, I’m looking for products to help take that anxiety away…
Sometimes it could be deeper feelings, such as anxiety, that encourage you to buy.
A4: When I have a need, and I’m searching for something to fix that, my conversion “emotion” is relief. “Thank YOU this is perfect” will work every time on me 🙂 #ContentWritingChathttps://t.co/3MSzJcwLmX
Even a feeling of relief could be the driving force behind your next purchase!
Q5: What techniques can you use to target emotions with your content?
Now that you’re sold on the power of emotions, you probably want to start incorporating psychology into your content marketing. But how do you do that? Check out these tips:
A5: Sympathize with them by saying it–plain and simple. E.g: “Hey, are you feeling anxious about your exams this fall? Hire one of our tutors, proven to ease pre-exam worries” #ContentWritingChat
Knowing the paint points of your audience really helps. Then, you’re able to follow Elise’s advice of sympathizing with them through your content. It shows you understand and makes them feel like you care.
A5: 1) Empathize with your audience. Where/when are they connecting with your content? 2) Why and how are they consuming your content? 3) Produce content. 4) Analyze for emotional resonance (conversions and engagement/sentiment analysis). 5) Rinse, repeat. #ContentWritingChathttps://t.co/z5RvT6l9qO
Ray suggests where and when people are connecting with your content, as well as why and how they’re consuming it. Then, produce content, analyze it, and keep following these steps.
Q5: One of my favorites is to create a “Hero’s Journey”
Put a character in your customer’s shoes and tell their story. Talk about their problems and it makes them feel. Then talk about how your product solves their problem and how that character feels now. #ContentWritingChathttps://t.co/ShTg4mdjcS
Bill knows you want to paint a picture for your audience. Show them what their life could be like with your product or service so they can see the value and how it’ll change things for them.
A5: Verbiage = using phrases that answer to the audience’s need.
Imagery = use your “1,000 words” to evoke a response
Imagery and social proof always make a difference!
A5.
Techniques you can use
to target emotions with content?
1st. Research your audience
Then explore
Color psychology
Emotional storytelling
Community building
Visuals that build connection
Language that transmits emotion
Pose the right Qs#contentwritingchat
And ultimately, just make sure you’re being authentic with people. If you’re being fake, they’ll see right through you and they’ll be turned off.
Q6: When was the last time you felt FOMO for a product/service all of your friends had, but you didn’t? What was it? And did you buy it?
Our community has felt FOMO too! Here are some things they wanted to buy so they didn’t feel left out among their friends:
Q6: Back in the day (like, 2007) when I had a Blackberry and all of my friends and cousins had an iPhone. I (obviously) switched to an iPhone eventually. I miss that keyboard sometimes though! #ContentWritingChat
For Gaby, it was a pair of boots. And she’s surely rocking them now that they’re part of her wardrobe!
I have always been a HP or Lenovo laptop user but the product was @Apple MacBook Air and yes I ended up buying it. Had no other option.. the FOMO was major This was almost 3 months ago #ContentWritingChathttps://t.co/4aLHa3azz0
Sarah remains strong, however, and doesn’t give into FOMO!
Q7: How do you instantly grab a reader’s attention and convince them to read your content?
And to conclude the chat, we asked everyone to share some tips on how to grab a reader’s attention and keep them reading all the way through to the end of your content. These are some of the great tips that were shared:
A7: This comes down to understanding what they are looking for. Address their pain points right away or open with a question that they may have. also consider what would grab your attention if you were in their shoes. #ContentWritingChat
You also want to be clear about the problem you’re solving for your reader. And of course, make sure you’re actively promoting it. Don’t wait for traffic to show up.
Want to join the next #ContentWritingChat? Mark your calendars because it happens on the first Tuesday of every month! Follow @ExpWriters and @writingchat for the latest.