#ContentWritingChat Recap: Building a Brand That Thrives Through the Ups & Downs
read that post here. And we were inspired by that post to hold a #ContentWritingChat on the same topic. #ContentWritingChat Recap: Building a Brand That Thrives Through the Ups & Downs Welcome to #ContentWritingChat! This month, we’re having a community chat and discussing how to build a brand that thrives through the ups and downs of life, such as the recent pandemic. We hope you find today’s chat valuable! ? pic.twitter.com/NxJvAbtwjg — Express Writers | Your Content Writing Team (@ExpWriters) June 2, 2020 This month, we opted to host a community chat to discuss a topic on the minds of many business owners during this worldwide pandemic of COVID-19. How can you build a brand that thrives despite what may be going on in the world? Well, if you’re wondering the same thing, this chat recap has some great advice for you! Q1: What do you think are some of the biggest struggles brands have faced during this pandemic? Being that we were all in this together, many brands dealt with the exact same struggles. Here are just some of the issues that came up during this time: A1: The biggest struggle for brands was the unknown. It was uncharted territory so it made it hard to determine what was appropriate to say to your audience. #ContentWritingChat — Netvantage Marketing (@netvantage) June 2, 2020 As Lexie pointed out, the unknown was definitely one of the biggest struggles because that’s just something you can’t prepare for. When you don’t know what’s next, that can be stressful and scary. Brands have essentially had to take it one step at a time during the entire pandemic. A1: Brands were struggling with SO MANY THINGS… – What messages are appropriate? – Can I generate enough cash flow to survive? – What about my content plan? …those are just the beginning. #ContentWritingChat — John Cloonan (@johncloonan) June 2, 2020 John knows that brands were often left questioning if their messages were appropriate before posting. The risk of saying the wrong thing is often high during times of crisis. Not only that, but brands wondered how they would make enough money to pay their bills that continued to come in month after month. Many even considered changing their content plans that were already carefully crafted! A1: When to focus content on COVID. We’ve heard feedback from some segments that are flooded with COVID content. We want to share the info they need but don’t want to create content fatigue.#ContentWritingChathttps://t.co/9ww3AyrF1A — Danielle Bullen Love (@daniellewriter) June 2, 2020 And when it comes to that content plan, should you make adjustments to discuss real-time issues such as the pandemic? If so, how much is too much? You certainly don’t want to flood your audience with it, as Danielle mentioned. A1: Consistency in messaging. I think there has been a lot of push and pull between what is considered appropriate and what’s not, and the disconnect between what brands are pushing out and what consumers actually need is wide. #ContentWritingChat — Rachel Wendte (@rkwendte) June 2, 2020 Consistency in messaging is always key. During times like this, it’s important to ask yourself if the content you’re putting out there is truly serving your audience or not. A1: Reassuring their customers they are still relevant, safe, and open. Many people hear “We’re open” but aren’t sure that means “safe.”#ContentWritingChat — Shawn Paul Wood (@ShawnPaulWood) June 2, 2020 And because so many people have been living in fear throughout this time, ensuring your customers that they would be safe when doing business with you was another crucial message to spread. But besides just reassuring them, you also needed to keep them safe, especially for in-person businesses. Q2: When it comes to the brands that will withstand the test of time, what are some of the characteristics about them that stand out? The harsh reality is that not all brands survive. But if you want to be around for a long time, there are some important characteristics to embrace. A2: The brands that understand not to make it ALL about them ALL the time are going to be more successful. It was never really ALL about them – maybe now, brands who didn’t get that will understand. #ContentWritingChat — Michelle Garrett (@PRisUs) June 2, 2020 As Michelle said, brands cannot make it all about them. Your focus needs to be on your audience and how you can best be of service and provide a great experience. A2: – The assurance of past downturns to know that they don’t always need to be pushing product to be successful. – The awareness of the underlying conversation happening in media and the world and pressing pause. – The knowledge to listen rather than post.#ContentWritingChat — Rachel Wendte (@rkwendte) June 2, 2020 Rachel’s last point about knowing when to stop posting and start listening is something everyone needs to be reminded of. Q3: Creating authoritative, valuable content is a huge part of building a great brand. How can you be sure your content makes an impact? Before you create that next piece of content, you’ll want to read through these tips! A3: Creating authoritative content starts with figuring out what your audience needs from you. How can you best be of service to them through the content you’re publishing? #ContentWritingChat — Rachel (@redheadrachel) June 2, 2020 First, you need to figure out what your audience actually needs from you. It’s important that you’re delivering the content that they need the most in this very moment. A3: Survey your audience for the topics that matter to them. Make sure your distribution channels are optimized. Content needs to be seen to have an impact. Are you reaching your audience on the right channels?#ContentWritingChathttps://t.co/XW5dbG0koL — Danielle Bullen Love (@daniellewriter) June 2, 2020 But how do you figure out what they want? Survey them! Danielle knows that’s a powerful way to figure out exactly what your audience wants. Ask them what topics are important to them and what they’re … Read more