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Steps for Creating Content that Connects with Your Audience

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Content that connects with your audience is worth every penny. Having a single piece of content that speaks to your desired audience, and connecting to your audiences meaningfully, often results in a higher ROI. It is essential, whether you are a small business or large corporation, that you know how to connect with your audience emotionally, and often that requires a special type of writer to do so. Not just anyone can connect; simply putting words onto virtual paper will not do the job. Instead, you need to know what your audience needs, their pain points, their reasons for seeking out your business, and when to offer help – timing is crucial here. Today, we will review a few ways to create content that makes a genuine connection and how to implement it into your content strategy for blogs, web pages, and even social media posts. Is Written Content Relevant for Today’s Audience? The age of YouTube has certainly changed how we all interact with search engines, and often we opt for a video over a blog to learn about something, but that is not the majority. Written content, specifically blogs, is still in high demand. 77% of internet users read blogs, according to Social Media Today – so obviously, there’s a market.  7 Steps Every Company Needs to Use to Create Content that Connects with the Right Audience Creating and maintaining a connection with your audience is crucial. Whether your target audience is B2B or B2C, you have a target audience, and you need content that speaks to them. So, how do you do that when your “audience pool” masses in the thousands? Easy…by following these key steps. 1. Embrace Empathy The pandemic has certainly taught us a lot and restructured the way a lot of us communicate or even work today. However, one of the biggest lessons from the pandemic was empathy. Thinking about your audience using compassion and your emotional intelligence is critical in your content. 2. Write As You Talk You want to connect to the person reading your content. What is a better way to connect than conversation? For some reason, being conversational in blogs and even landing page content got a bad rap somewhere but shouldn’t have. Being conversational is precisely what a reader needs to feel as though you are speaking to them. The robotic, encyclopedic text has its uses but rarely is that content that is designed to create a connection. Instead, that is created to educate.  Social media posts, blogs, and sales pages need to connect to the reader, or the conversions will not happen. So, as you write out your text, think of how you would talk to a friend, explain something to a colleague, and use that as your muse when crafting your “voice” within the text. 3. Use Media Words are powerful, but so too is imagery. You want to use different media types to help you connect with your reader. While the personal tone is equally important, include a picture of yourself in your bio on each blog, that way, the reader can picture who they are talking to.  4. Picture the Ideal Reader Just like you want your reader to picture you, you need to picture them. You know your target audience – if you don’t, that’s an entirely different topic – so now you can picture one member from your target audience as you create your content. Pick them from the crowd, and pretend you are conversing with them. When you picture yourself talking to a real person, rather than them reading what you have written, it helps you be more conversational. You aren’t lecturing a group of students at the university – just an intimate conversation between two individuals. 5. Put Yourself in the Reader’s Shoes – Address their Needs You can’t truly connect if you aren’t in your reader’s shoes. What are their dreams? Fears? You need to know their pain points to bring them up in the copy and almost catch them off guard. You want the reader to sit there thinking, “Yes! That is me!” and not just going through the motions. The more connected they are to the writing, the more likely they are to take action you request at the end of the page – whether it is a contact, submitting email addresses, etc.  You need to show that you can relate to their problem, then strike with the solution. If you don’t build up a relationship on mutual understanding first, you cannot offer a mutually acceptable solution.  Often, copywriters will come out of the gates swinging. They don’t hit that pain point and instead just start talking about the solution while touching here and there on the issue it solves. That doesn’t grab a reader and keep them hanging on for the ride. Instead, they see that you have a solution, make up their assumptions, and bounce. So, instead, build up the rapport first, then offer your solution. Take the reader through your journey, showing your understanding and relativeness, then add your solution and call to action. If you offer the goods right from the start, you will lose the chance to build a relationship with your reader first. 6. Work with the Emotions You Want to Pique in Your Reader Picture your reader’s emotions as they go through your text. If you aren’t getting a reader to laugh at a joke, ask yourself if you would have laughed. Would you cry at the same instance of emotion? Would you yearn for the same solution as profoundly as they? Allow yourself to feel something, express it, and create that connection. You may be surprised at how willing people are to reach out to you when you occasionally open yourself up in your content, whether it is sharing a personal experience, a humbling moment, etc.  7. Avoid Third Person The third-person POV does not connect with the reader. After all, if you read something in a third-person point-of-view, … Read more

#ContentWritingChat Recap: How to Audit Your Social Media Presence

content marketing in 2021

When did you last audit your social media presence? If it’s been a while, let this be your sign to make this task a top priority. Taking the time to review your social media accounts to ensure they effectively represent your brand and to tweak your strategy to get your closer to your goals will yield great results long-term. In fact, it’s something that you should do regularly! And this #ContentWritingChat recap has all the tips you need to get started. #ContentWritingChat Recap: How to Audit Your Social Media Presence Happy June and welcome to a brand new #ContentWritingChat! This month, we're hosting a community chat to discuss auditing your social media presence. ? pic.twitter.com/aK7pBDWKsW — Express Writers | Your Content Writing Partner (@ExpWriters) June 1, 2021 This month, we held a community chat so all of you could step into the spotlight to share your tips. There was some amazing, actionable advice shared throughout the chat, so let’s dive into the recap so we can start auditing. Q1: What does it mean to conduct an audit of your social media presence? If you’ve never taken steps to audit your social media presence, then you might not know what it really means or where to begin. To give you a better understanding, here are a few responses from the chat: A1. An audit for your social media is a review of all your social media profile to evaluate their performances, how well they're meeting your goals, and how they've contributed to the social media ROI so far. It helps make moving-forward decisions. 🙂 #ContentWritingChat — Masooma | Content Writer (@inkandcopy) June 1, 2021 As Masooma said, an audit is your chance to evaluate how each of your social media platforms perform. Are you meeting your goals? Are you getting your desired results? Taking the time to answer those questions will help you determine if you’re on the right track or if you need to make some changes. A1. It’s an assessment of your social media presence-what’s working, what’s not, how you can improve and grow your engagement on social media. #ContentWritingChat — Dana Lemaster (@DanaLemaster) June 1, 2021 To put it simply, an auditing your social media is essentially about seeing what’s working and what’s not. After all, this will help you figure out what kind of content to share more of. A1: Metrics = Are you engaging your audiences?Analytics = How are you engaging them?Audits = Do they care? If not quarterly, audit your changes and tactics on the regular. Engagement is the barometer of your success on #socialmedia #ContentWritingChat pic.twitter.com/0abvcJwn1l — SPW ✍️? (@ShawnPaulWood) June 1, 2021 When conducting an audit, you’ll want to dive deep into your analytics. This can help you see if you’re truly engaging your audience by sharing content that resonates with them. Shawn’s advice to do this quarterly is spot on. Q2: Part of auditing your social media presence is choosing the platforms that are right for you. How can you determine if a new platform is worth your time and attention? How do you know when to ditch a platform? Remember that you don’t need to be on every single platform. However, it’s still smart to try out the latest craze to determine if it’s worthwhile for you. Here’s how to figure it out: A2: Know your buyers persona. Does she/he/they hang out on that platform? That is where you want to be:Where your people swim, you fish! Analyze the data. Tweek. If it's still not working, ditch it. But not before testing testing testing to get it right.#contentwritingchat https://t.co/I4dVhUFtMW — Lori Anding ? || Introverted SoMe extrovert (@southbaysome) June 1, 2021 Lori’s advice is to know your audience. Are they hanging out on the platform you’re thinking about joining? If so, then it might be worthwhile for you to be present there. At the end of the day, you want to make sure your content is getting in front of the right people. A2: When it comes to social media, my mantra is “No platform without purpose.” If you can’t think of a reason why a platform would be beneficial to you, there’s no need to be on it. For maximum efficacy, prioritize the platform your audience prefers. #ContentWritingChat — Rachel Wendte (@rkwendte) June 1, 2021 Rachel knows that there should be purpose behind your social media efforts. If a particular platform isn’t going to get you closer to reaching your overall goals, then it’s likely not going to be worth your time. A2. Any new (or current) platform has to provide value for your audience & feel comfortable for your brand. You’ll have to check out a new platform to see if these conditions are met. If a platform starts to feel “off”, chances are your audience will tell you. #ContentWritingChat — Dana Lemaster (@DanaLemaster) June 1, 2021 Another important thing to consider is whether or not a particular platform feels good to you. It’s much easier to create content for social media platforms that you are genuinely excited about. A2. I like to trying out a platform for 30 days. Look at the stats. If they are good, ramp up my efforts. If they aren't, see what's not working. If it's worth the ROI & my target buyers are on the platform, I'll tweak my efforts. #contentwritingchat https://t.co/kTEjVArebY — ? ??? ???????❦ (@KimBeasley) June 1, 2021 Kim offered a really great tip about giving a platform a chance for at least 30 days. This will give you a good idea of how things are going. If your content has been performing well, take it up a notch. If not, you’ll want to tweak your strategy or scale back. A2. The reality of social media is that it can take MONTHS of hard graft, uploading and engagement before you start to see results, so give it a bit longer than you might like, before giving up on platforms that don’t seem to be working. #ContentWritingChat https://t.co/EUk14G1iWt pic.twitter.com/QRpePnYYiW — HaroHelpers … Read more

#ContentWritingChat Recap: Using Social Media to Build Brand Awareness & Obtain Media Placement with Robyn Stevens

#ContentWritingChat Recap: Using Social Media to Build Brand Awareness & Obtain Media Placement with Robyn Stevens

#ContentWritingChat Recap: Using Social Media to Build Brand Awareness & Obtain Media Placement with Robyn Stevens ?? Welcome to #ContentWritingChat!@robynstevensPR is our guest host today and she’s here to share some social media tips with us! ? Make sure you give her a warm welcome! #ContentWritingChat pic.twitter.com/Zpxwj8EADM — Express Writers | Your Content Writing Team (@ExpWriters) March 3, 2020 Our guest host for this month’s chat was Robyn Stevens. Robyn is a publicist and the owner of PR Media. She had some great advice to share with us, which you’ll want to start implementing right away! Q1: If you want to get your brand noticed, which social media platforms should be part of your strategy in 2020? Far too many brands get caught up in thinking they need to be everywhere online, but this simply isn’t true. It’s better to be smart about which platforms you invest your time and energy into. These tips will help you decide which ones are right for you: A1 It really depends on the brand & who you’re trying to engage with. Fashion, beauty, nutrition, do very well on IG whereas money, social media experts do well on Twitter. I think it’s important to really know what works best for you & what platform your most comfortable with. https://t.co/64cu7Yc2gf — Robyn Stevens (@robynstevensPR) March 3, 2020 Robyn’s advice is to consider your brand and who you’re trying to engage with. Sometimes certain niches perform better on some platforms over others. And you’ll want to consider what’s going to work for you. A1: A lot of people say go everywhere, but going to where your target demo is is most effective! I leverage Twitter, FB, IG, and LinkedIn as that’s where my target demo is most active! #ContentWritingChat — Tamara (@itstamaragt) March 3, 2020 As Tamara pointed out, it’s important to be where your audience is most active. You don’t have to be everywhere online. Just where they are! A1. Whichever platforms are best for reaching your audience. There is no one “best” platform. You need to understand audience demographics and do your competitive research: where are competitors garnering engagement from their audience & how can you replicate? #ContentWritingChat — Jessica Thiefels (@JThiefels) March 3, 2020 When making the decision which platforms to use, consider your audience demographics. It’s also worth seeing which platforms your competitors focus on and which ones generate the most engagement. A1: When choosing which social media platforms to invest your time into, it really depends on two key things. Where is your audience actively spending their time? And which platforms can you truly shine on? Play up your strengths! #ContentWritingChat — Rachel (@redheadrachel) March 3, 2020 Another thing to consider is your own unique strengths. Which platforms allow you to really shine? For instance, if you have great photography skills, Instagram is a fantastic place to show them off. You want to enjoy using the platforms you’ve signed up for. A1 It depends: your audience and your purpose (what you’d like to achieve – awareness, visibility, leads, increase on sales,….). When you get clear on what you’d like to achieve and how to get there, then it’s easier to see which channels to focus on #ContentWritingChat https://t.co/x2NlxQMmdE — Zala Bricelj – ?? ? #edutech is my jam (@ZalkaB) March 3, 2020 Zala suggests thinking about your purpose as well. What do you want to achieve on social media? This can help you narrow down the platforms that are right for you to be on. From there, you can start developing your strategy. Q2: How can you ensure the content you share is attracting attention from the right people? Another key element to being successful on social media is getting the right people to discover your content. You want your target audience to find you, follow you, and engage with you. And you do that by sharing the content that’s going to draw them to your profile. A2 Ask! You should ask the people that follow you what type of content are they looking for. Also, review – check to see what content has really hit home and brought true results/engagement. Plus, take a chance & try some new ideas. Really get to know your audience https://t.co/8jTlu9UUn6 — Robyn Stevens (@robynstevensPR) March 3, 2020 If you don’t know what people want to see from you, never be afraid to ask. They’ll be happy to share their thoughts with you. Even creating polls to get feedback can be a quick and easy way to get content suggestions. A2: To ensure your content is attracting the right people you need to set goals. If you don’t know what you are trying to achieve, you won’t know if the right people are seeing it. Different types of social content lead to different actions and goals. #ContentWritingChat pic.twitter.com/xjqaaI0MYg — Netvantage Marketing (@netvantage) March 3, 2020 Consider what you’re trying to achieve with your social media presence. How can you reach those goals? What kind of content would help you get from where you are now to where you want to be? A2 — You can measure it depending upon what you are trying to achieve: You should always look for engagement rates and what people are saying about content. Feedbacks are very important in the social media world, cos that’s how people perceive your brand#contentwritingchat — SEO Charge ? (@seocharge_) March 3, 2020 As you work to figure out which kind of content resonates, pay attention to engagement rates and what people are saying about your content. A2: do your research up front to figure out what kind of content your audience responds to best and then add your own spin. #contentwritingchat — Maria Marchewka (@_MariaMarchewka) March 3, 2020 And of course, you’ll want to add your own spin on things! A2: Understand what your target market looks for, what they are currently receptive to, what their pain points are, and what they engage with the most. #ContentWritingChat — Tamara (@itstamaragt) March 3, 2020 … Read more

#ContentWritingChat Recap: Using Social Media to Connect With Your Audience & Generate Leads with Bernie Fussenegger

#ContentWritingChat Recap: Using Social Media to Connect With Your Audience & Generate Leads with Bernie Fussenegger

As a business owner, your social media presence is crucial. It’s a place for you to share content that builds your community, while also giving you the chance to get to know and better understand your audience. Not only that, but social media is also a great way to generate new leads… When you do it the right way! And luckily, that’s what we talked about in this #ContentWritingChat! #ContentWritingChat Recap: Using Social Media to Connect With Your Audience & Generate Leads with Bernie Fussenegger Happy Tuesday! ?? It’s time for #ContentWritingChat! Today, @B2the7 is guest hosting to share his tips on using social media to connect with your audience and generate leads. Make sure you give him a warm welcome! ? pic.twitter.com/q3BLWIiDlr — Express Writers | Your Content Writing Team (@ExpWriters) December 3, 2019 Our guest host for this month’s chat was Bernie Fussenegger. Bernie is a digital marketing leader, as well as the host of #Digital360Chat on Twitter. Q1: How do you choose which social media platforms are worth the investment? The first step in building your social media presence is determining which platforms are worth your time and energy. Because the thing is, you don’t have to be everywhere! So, how do you choose the platforms that will deliver the ROI you’re searching for? These tips will help you make the decision: A1a: Each channel is going to be different for each brand or solo business. Find out what channels your audience is in and start with those channels first #ContentWritingChat — Bernie Fussenegger #Digital360Chat (@B2the7) December 3, 2019 A1b: For myself, the channels I spend the most time in are @Twitter and @LinkedIn. I also continue to follow and understand the other channels to help others and clients as needed for their audiences. #ContentWritingChat — Bernie Fussenegger #Digital360Chat (@B2the7) December 3, 2019 Bernie’s advice is to first figure out where your audience is spending their time online. You want to make sure you’re somewhere that they’ll actually discover you, otherwise your content won’t be seen by the right people. For him, his go-to social media platforms are Twitter and LinkedIn, but he still stays updated with other platforms so he can best serve his clients. A1a. Also, where do I feel that I am having the most fun and am able to express myself the best? Such a vital part of the equation. Without those, it will be hard to sustain the effort over the long run. #ContentWritingChat — Gene Petrov – LDRBRND (@LDRBRND) December 3, 2019 Gene shared two great points. It’s important to do some research to figure out what makes the most sense for your brand. Determine where your audience is, as well as how you can best serve them. But another thing to consider is which platforms are the most appealing to you. Where do you have the most fun? Where do you really shine when it comes to creating content and being present? A1: To determine which SM platform is best for your business, do in-depth research on where your audience spends their time. Be where they are. It doesn’t hurt to do some competitor research either. What works for their business & can you do it better? #ContentWritingChat — Netvantage Marketing (@netvantage) December 3, 2019 Lexie agrees that it takes a little research to get it all figured out! She says it’s important to be where your audience is. And don’t be afraid to check out your competitors to see where they’re spending their time. Can you identify areas where they’re struggling and step in to do better? A1: I think the initial decision is made by matching up audience demographics. Modify that decision by listening to your audience to find out where else they might be. #ContentWritingChat — John Cloonan (@johncloonan) December 3, 2019 John suggests considering the demographics of your audience as well. This will be a good indication of which platforms those in your target audience may be using. A1) This is where knowing your audience comes in to play. Does your brand cater to an older demographic? Facebook Cater to a younger generation? Instagram/Tik Tok Not sure? Twitter (always a failsafe) ?#ContentWritingChat — Jason Schemmel – Speaker & Podcaster #GSDChat?️? (@JasonSchemmel) December 3, 2019 Jason also feels knowing your audience demographics is key. If your audience is older, Facebook might be your best bet. If they’re younger, you might want to give Tik Tok a try. And of course, there’s always Twitter! A1: Take a look at which platform provides you with the most rewarding and meaningful engagement with your customers or clients! #ContentWritingChat — Mara (@G2Mara_C) December 3, 2019 It’s also worth experimenting to see which platforms are actually working for you. Don’t be afraid to give a new platform a chance and see if it’s delivering the engagement you want. Q2: Once you’ve picked your platforms, what should you be posting to attract the right people? Posting the right content on Twitter is a huge part of your strategy. You want to make sure you’re sharing things that will appeal to your desired audience, otherwise you’ll end up with all the wrong people following you! And if you want to ultimately make sales, you need to have an audience that’s interested in your offerings. A2a: With social, I see the perfect testing ground and the ability to really understand your audience. Test your content and see what works. Is it video, graphics, links, questions, polls, the types of content & the style of writing. #ContentWritingChat — Bernie Fussenegger #Digital360Chat (@B2the7) December 3, 2019 A2b: Engage with your community and see what they want as well…talk, listen and communicate. #ContentWritingChat — Bernie Fussenegger #Digital360Chat (@B2the7) December 3, 2019 Bernie is all about testing to see what kind of content works for you and your audience! Experiment by posting videos, graphics, links, questions, polls, and more to see what moves your audience to take action. Have fun with it! Also, you want to make sure … Read more

#ContentWritingChat Recap: Creating Content & Engaging With Your Audience on Social Media with Brooke Sellas

#ContentWritingChat Recap: Creating Content & Engaging With Your Audience on Social Media with Brooke Sellas

Social media can sometimes feel a little overwhelming. There are so many platforms to keep track of, you have to create fresh content on a regular basis, and still find time to connect and engage with your audience. How are you supposed to manage it all? And how can you be sure you’ll reap the rewards of all the time and effort you put in? Well, it’s all about having a smart strategy! In this month’s #ContentWritingChat, we talked all about social media. And in this recap, you’ll learn which platforms are worth your time, what makes a great post, and what you can do today to boost your results. #ContentWritingChat Recap: Creating Content & Engaging With Your Audience on Social Media with Brooke Sellas It’s #ContentWritingChat time! ?? Our guest host for this month’s chat is @BrookeSellas. She’s the CEO and founder of @HelloBSquared. And she’s joining us today to talk about creating content and engaging with your audience on #SocialMedia! ? pic.twitter.com/IvV94XShwF — Express Writers (@ExpWriters) April 2, 2019 Our guest host this month was Brooke Sellas. Brooke is the CEO and Founder of B Squared Media, an award-winning social media marketing and ads agency. She’s also the co-host of the Marketing Companion podcast alongside Mark Schaefer. Q1: Which social media platforms are worth your attention in 2019? Are there any you’ll be adding or dropping from your strategy? With so many social media platforms available at our fingertips, it can be difficult to choose the ones that are right for you and your brand. We asked everyone to share the platforms they’re focused on and the ones they’ll be saying goodbye to (if any) this year. A1: You should choose the platform(s) that work for YOU and YOUR GOALS. We all hear Twitter is dead, but here we are. Now FB is “dead” (hint: it isn’t). When platforms aren’t working for you, the first thing you need to look at is your content! #ContentWritingChat — Brooke B. Sellas ?? (@BrookeSellas) April 2, 2019 As Brooke said, social media is all about determining what works for you and your goals. The reality is, certain platforms work really well for some brands and don’t perform that well for others. Pay attention to what’s working for you and what’s not. And if something isn’t working, review your strategy first before completely ditching it. A1: It’s not which platforms are worth attention in 2019, but which platforms are my target market on. No matter what new social platform is trending this year, if my customers and potential customers don’t use it, then it’s a waste of my time. #ContentWritingChat — Annette Sugden (@Annette_Sugden) April 2, 2019 Always consider which platforms your audience is actively using. If your audience isn’t there, you won’t be able to reach the right people and you’ll ultimately waste time and effort. A1. It all depends on the brand goals and audience. Put attention into the platform that serves the audience and shows that things are resonating. Also, look for where there is fun and enjoyment. Drop the platforms that feel like hard work. #ContentWritingChat https://t.co/SFmD2K6j3K — Gene Petrov – Ultra Human Leadership Coach (@GenePetrovLMC) April 2, 2019 Gene’s advice is to direct your attention toward the platforms that serve your audience. He said you should also consider which ones are fun and enjoyable for you. And if a platform feels like hard work, then it’s time to let it go. A1: When choosing the social media platforms that are best for your brand, you need to consider two things. Where do you shine? Are there particular platforms that really show off what you have to offer? And where is your audience spending their time online? #ContentWritingChat — Rachel (@redheadrachel) April 2, 2019 Another thing you want to consider is where you really shine. Are there specific platforms that you love to create content for and that truly showcase your abilities? Stick with them! For instance, if you create great images and video content, Instagram can be really beneficial. A1: For my #B2B clients, we focus on LinkedIn & Twitter (sometimes Facebook). The advice I hear – and give – is to focus on a couple that are most effective for you. Don’t try to be all things to all people (= overwhelm). #contentwritingchat — Michelle Garrett (@PRisUs) April 2, 2019 For Michelle, she knows that LinkedIn, Twitter, and sometimes Facebook are the top platforms to focus soon with her B2B clients. You have to consider the audience and figure out what works the best. A1: I’m doubling down on #LinkedIn – great engagement, lots of conversations and full of decision makers with budgets! #contentwritingchat pic.twitter.com/Lv5Jes7mov — Warwick Brown (@warwickabrown) April 2, 2019 And of course, Warwick is all about LinkedIn. He knows that this is the platform where he can be himself and create amazing content. Plus, he sees results from building his presence there, which is what really matters. A1. Social Media platforms we are paying attention to in 2019: ?Instagram ?Twitter ?LinkedIn ?YouTube ?Facebook We’re using: ?Pinterest ?Snapchat less than before. #ContentWritingChat — Bentley University (@bentleyu) April 2, 2019 For the team at Bentley University, they aren’t afraid to utilize multiple social media platforms. Instagram, Twitter, LinkedIn, YouTube, and Facebook are the ones that work really well for them. However, they’re scaling back on their usage of Pinterest and Snapchat. Q2: How do you figure out what you should be posting on social media? Once you’ve chosen the platforms you’ll include in your strategy, it’s time to start creating content. But how do you craft posts that stand out, as opposed to getting lost in a busy timeline? Here are some tips to help you out! A2: First, you need to remember why people use social in the first place: escapism. Or, some use it to gather information. That means your content always needs to meet 2 goals, entertain + inform. Or, INFOTAINMENT. #ContentWritingChat — Brooke B. Sellas ?? (@BrookeSellas) April 2, 2019 … Read more

#ContentWritingChat Recap: Delivering Amazing Customer Service Using Social Media with Scott Ayres

Delivering Amazing Customer Service Using Social Media

Have you ever reached out to a brand via social media for a customer service request? Odds are, that answer is yes! Social media has become an easy way to connect with your favorite brands, ask questions, and seek help when you need it. However, that doesn’t mean all brands are handling their customer service requests effectively. In this week’s #ContentWritingChat, we talked all about delivery amazing customer service using social media. You’ll learn how to manage all the different platforms, how quickly you should be replying to inquiries, and so much more. Let’s dive into the recap! #ContentWritingChat Recap: Delivering Amazing Customer Service Using Social Media with Scott Ayres Join us for #ContentWritingChat on Tuesday, February 27th at 10 AM Central! We’ll be joined by Scott from @AgoraPulse and talking about using #SocialMedia to create an amazing customer service experience. ?? pic.twitter.com/7n98BiisQG — Express Writers (@ExpWriters) February 20, 2018 Our guest host this week was Scott Ayres. He’s part of the team over at AgoraPulse and he knows a thing or two about managing a social media presence. Scott shared some great tips with us that all brands can implement for handling customer service using social media. Q1: How has social media impacted customer service? There was a time when your only option was to call a brand on the phone and wait on hold until someone was able to serve you. These days, social media has changed the way we handle customer service requests as a brand. Here’s how: A1: Social Media has enabled customer service to be visible in a way it was not before. Brands now have to deal with things publicly. #ContentWritingChat — AgoraPulse (@AgoraPulse) February 27, 2018 As Scott pointed out, social media requires brands to deal with their customer service issues in the public eye. What was once handled privately, the world can now see. A1: Social Media has made it easier for complaints to spread, it demands companies to be present and active. #ContentWritingChat — AgoraPulse (@AgoraPulse) February 27, 2018 He also said that it’s easier for complaints about a company to spread now. If a customer starts talking negatively about your brand, others may pick up on it and start sharing the message. A1: Social Media has provided brands a real-time communication vessel for customer service without the need for the customer to sit on hold or wait for an email from a “contact us” form. It brought a human element into a digital medium #ContentWritingChat — Eddie Garrison #FacebookLive ? (@EddieGarrison) February 27, 2018 Social media has allowed brands and customers to connect with one another in real-time. Plus, it’s easier on the customer’s part since they no longer have to wait on hold or check their inboxes for a reply. A1: Social media has allowed customers to connect with brands instantly. It’s a chance for brands to show their human side and help solve any problems the customer may be having #contentwritingchat — Iain G. Scott (@IainGScott) February 27, 2018 Iain feels social media allows brands to not only solve their customers’ problems, but they also get to show their human side. A1: Social media has turned customer service into a 24/7 job. People are expecting their problems to be solved quickly. #ContentWritingChat pic.twitter.com/3KXDmvoAll — Netvantage Marketing (@netvantage) February 27, 2018 As Lexie pointed out, customer service using social media has become a 24/7 job. A1: It has become an extension. Consumers want immediate answers/responses to their requests and they turn to social in order to get this information from brands. #ContentWritingChat — Flying Cork (@flyingcorkpgh) February 27, 2018 Just keep in mind that customers expect immediate responses to their concerns now! A1 IMO it’s made companies step their game up. People have a voice and platforms to share their experiences. Mosty of the time bad experiences are the ones that go viral. #contentwritingchat https://t.co/96vR8p3ivy — Jade Alberts Consulting (@Jade_A_Consult) February 27, 2018 While customer service matters were typically handled privately in the past (via phone calls), social media has allowed customers to have a voice. Their complaints can be shared for the entire world to hear. Q2: How does customer service support on social media directly impact reputation management? It’s become increasingly important for brands to be smart about how their managing their reputations online, especially with so many customer service requests rolling in. Here’s what you need to know to keep things going smoothly: A2: If someone has a bad experience, they are going to tag you and make sure everyone knows, so brands are more conscious now. #ContentWritingChat — AgoraPulse (@AgoraPulse) February 27, 2018 You have to be aware of what’s going on with your social media presence. As Scott said, one bad experience can spread. You need to do what you can to resolve issues as soon as possible. A2: Most of the time customer complaints are out there for everyone to see making the brand’s response visible too. The way a brand handles a complaint shows how much they care about their customers when others are watching. #ContentWritingChat pic.twitter.com/lbrct37wFY — Netvantage Marketing (@netvantage) February 27, 2018 Lexie brought up a great point about how everything is public now. Your audience can see the complaints you’re getting, as well as how you’re handling them. And how you respond to criticism says a lot about your brand. A2: There’s no where to hide. The good, bad, and ugly are on display for other users to see. It’s how you handle these situations that determines your reputation. You have to be engaged at all time to show you’re paying attention. #ContentWritingChat — Maria Marchewka (@_MariaMarchewka) February 27, 2018 As Maria pointed out, there’s no where to hide! Everything is on display for the world to see when it comes to social media. That’s why it’s so important, now more than ever, to handle customer service requests with care. A2: My opinion of a company changed completely because of #SocialMedia. One post that just mentioned the company … Read more

#ContentWritingChat Recap: Social Media Engagement Strategies

#ContentWritingChat Recap: Social Media Engagement Strategies

This week, we had another community chat hour during #ContentWritingChat! We previously had our participants vote on topics they wanted to see for future chats and many voted for a chat on social media engagement strategies. It’s always a hot topic and we knew everyone would have some amazing advice to share! If you’ve been wanting to step up your social media engagement, get ready to take some notes and keep reading for our recap! #ContentWritingChat Recap: Social Media Engagement Strategies Welcome to #ContentWritingChat! Today is a community chat where we’ll be talking about #SocialMedia engagement strategies! ? pic.twitter.com/DsLpXGgIz4 — Express Writers (@ExpWriters) September 12, 2017 Using social media as a way to engage your audience is crucial when you’re building a presence online. It’s a powerful tool to build relationships and establish trust. But if you’re struggling to make those connections, we’re here to help! The tips in this recap will help you boost your engagement on every platform you use. Q1: What does social media engagement look like to you? What are you tracking when it comes to social media engagement? There are a few things that are important to measure in order to see results. Here’s what our participants look out for: A1 I DON’T measure #socialmedia success in followers, likes, etc. I measure real convos, clicks, engagement. ? #ContentWritingChat — Julia McCoy ? (@JuliaEMcCoy) September 12, 2017 Julia doesn’t measure success on social media in terms of vanity metrics. She focuses on real conversations and clicks on the content she shares. The best engagement on social media is *conversations.* Comments, people commenting w/ others, ppl taking time to engage #ContentWritingChat pic.twitter.com/YEM5Bokcmn — Jason Schemmel (@JasonSchemmel) September 12, 2017 Conversations are key to measure when on social media! Pay attention to your comments and take the time to engage with others. A1: Engagement on social media is all about the replies. You want to see that your content sparks a conversation. #ContentWritingChat pic.twitter.com/RMRAsFhLZ9 — Rachel (@redheadrachel) September 12, 2017 It’s all about the replies! There’s no denying that it’s a good feeling when people respond to the content you share online. Make sure you give them the courtesy of replying and getting the conversation started. A1: Social media engagement is when you are engaged in conversation WITH your community, not broadcasting AT them. #ContentWritingChat https://t.co/8Z9vyf6uu1 — Erika Heald (@SFerika) September 12, 2017 As Erika said, it’s all about being engaged WITH your community, instead of broadcasting AT them. Conversation is a two-way street, friends! A1: Talking with people, not at people. #ContentWritingChat pic.twitter.com/BziFUdIoSW — Netvantage Marketing (@netvantage) September 12, 2017 Lexie agrees that it’s about talking with the people in your audience. A1 Social media engagement is two-way communication, instead of outward self promotion 100% of the time. #contentwritingchat — Bill Skowronski (@BillSkowronski) September 12, 2017 Bill knows that you can’t self-promote all the time. You need to put effort into engaging with others through real-time conversations. A1. Social engagement looks like a brand interacting with their customers and actually caring about them #contentwritingchat — Cheval John (@chevd80) September 12, 2017 Not only is engagement about interacting with customers, it’s also about showing them you care. A1. Meaningful conversations/interactions with your target audience, not just vanity metrics #ContentWritingChat — Rebecca Wegscheid (@MarketerRebecca) September 12, 2017 Meaningful conversations are what really matters when it comes to social media engagement. A1. Connect, share, interact, ask, reply – all in all be there for others to add value and seek value as well. #contentwritingchat — Manav Lalotra (@manavlalotra) September 12, 2017 Take the time to interact with your audience. Ask questions. Reply to them. Make sure you’re adding value with everything you do. Q2: Why is it important to measure social media ROI? Are you tracking your results on social media to see how your content is actually performing? If not, you should be! Here’s why it’s important: A2: Measuring ROI tells you what works & what your audience connects with. It will help you plan further strategy. #contentwritingchat — Netvantage Marketing (@netvantage) September 12, 2017 When you track your ROI, it tells you what’s working and what’s resonating with your audience. As Lexie said, this is important when crafting your overall social media strategy. A2: You need to know if the time/money spent is worth it! Don’t throw effort after foolishness 🙂 Do what works.#ContentWritingChat https://t.co/aHFZ1ShnEx — ThinkSEM (@ThinkSEM) September 12, 2017 Track metrics to know that your time and money is being well spent! You need to track in order to do more of what’s working for you. A2. ROI is your bff when presenting the impact of your efforts to C-suite. Also helps you determine what is/isnt working #ContentWritingChat pic.twitter.com/rAtczgI6kR — Rebecca Wegscheid (@MarketerRebecca) September 12, 2017 When you’re part of a larger team, you’ll often have to give proof that your efforts are working to those who are higher up. Track ROI and record the results in a way that’s easy to read. A2 You have to know if your campaigns are successful and if it’s reaching the people you targeted. Must set goals #contentwritingchat https://t.co/ZqERfG2XEc — Jade Alberts Consult (@Jade_A_Consult) September 12, 2017 When you keep an eye on metrics, you’ll be able to see if the social media campaigns you created are effective. A2: It’s good to measure/benchmark the productiveness of your time, efforts, & money. #contentwritingchat — Javier Sanabria (@SanabriaJav) September 12, 2017 Javier knows you want to measure the productiveness of your time, efforts, and money when it comes to social media. Q3: What are the right KPIs to track social media engagement? Now that you know the importance of tracking your efforts on social media, which metrics should you be paying attention to? This is what you need to know: A3: We’ve got the perfect image to help answer this question! #ContentWritingChat pic.twitter.com/BPnycwj08d — Simply Measured (@simplymeasured) September 12, 2017 Simply Measured shared a great graphic to help answer this question! A3 I always like to go by mentions since … Read more

#ContentWritingChat Recap: Instagram Stories for Business with Sue B. Zimmerman

#ContentWritingChat Recap: Instagram Stories for Business with Sue B. Zimmerman

Are you using Instagram Stories for your brand? If not, you should be! And if you’re wondering how to get started, our latest #ContentWritingChat is perfect for you. If you missed out, dive into the recap below, which is filled with awesome tips brands can use to impress on Instagram Stories. #ContentWritingChat Recap: Instagram Stories for Business with Sue B. Zimmerman Join us for #ContentWritingChat on Tuesday, April 11th at 10 AM Central Time to chat Instagram Stories with @SueBZimmerman! pic.twitter.com/zqqS8QRVGy — Express Writers (@ExpWriters) April 4, 2017 Our guest host this week was the Instagram Expert herself, Sue B. Zimmerman. Sue is no stranger to posting content on Instagram Stories, so she shared her tips on how we can all be using it to connect with our audience and grow our online presence. Q1: Is it important for a brand to be present on Instagram Stories? How can it help your brand? Is it really necessary for a brand to be using Instagram Stories? And how exactly can this Instagram feature help a brand’s online presence? Find out what our chat participants think about it below: A1 Instagram Stories are great for brands if you have a strategy that your audience will be interested in watching #ContentWritingChat pic.twitter.com/AYPgTi7rsk — ★TheInstagramExpert★ (@SueBZimmerman) April 11, 2017 Sue feels Instagram Stories can be great for brands if they have a strategy their audience would be interested in watching. After all, it comes down to having interesting content that your target audience would want to tune into. A1 Stories are mostly for real human story which #Millennials & all other loves. You can’t ignore #InstagramStories #ContentWritingChat https://t.co/DMowno4UZz — Varun Kumar ? (@DigitalVK) April 11, 2017 Varun knows that millennials and many others connect with real, human stories. Instagram Stories provides a great way for you to share that with your audience. A1: I think IG stories can really help personalize your brand, we need to jump on board & do it. #ContentWritingChat https://t.co/Hj4P2JdG6L — editorr® (@editorrapp) April 11, 2017 It’s a great way to personalize your brand and allow your followers to get to know you. When they get to see who you are and what you’re all about, they’ll form a stronger connection with your brand. A1 Instagram stories bring your audience up close and personal with your brand! Don’t fail to utilise it! #contentwritingchat pic.twitter.com/sUycYUWXl6 — HeyOrca! (@HeyOrca) April 11, 2017 You can easily bring your audience up close and personal with your brand through your Stories content. Q2: How do you know if Instagram Stories is right for your audience? Should you also be using Snapchat or stick to just one? Before you begin using Instagram Stories, it’s important that you consider if it’s right for your brand and your audience. While it may work for someone else, it might not be the ideal move for you, so you have to think about it first. Check out this advice on how to know if it’s right for you and if you should also use Snapchat: A2 I think #InstagramStories can be use for any business as long as it aligns with your core business values #ContentWritingChat — ★TheInstagramExpert★ (@SueBZimmerman) April 11, 2017 Sue said Instagram Stories can work for any business, as long as it aligns with your core business values. A2: Go to where your audience is! If you’re followed on Snapchat, use that plaform, if it’s Instagram, go there! #contentwritingchat — Digital Natives Cast (@DgtlNativesCast) April 11, 2017 When choosing between Instagram Stories and Snapchat, you want to consider where your audience is. Use the platform that they’re actively using so you stand a better chance at getting seen. A2a: Do your research! Are your customers on IG? Do your competitors do well on IG? Don’t be there for the sake of it! #contentwritingchat pic.twitter.com/x1JaVtAdqx — Traffic Jam Media (@trafficjammedia) April 11, 2017 Take the time to do your research before investing the effort into another platform. Ask yourself if your customers are spending time on Instagram Stories. Are your competitors doing well there? These are important things to consider before diving in. A2: If IG audience likes your Stories, head over to SnapChat to see if it resonates there, too. If not, no biggie.#ContentWritingChat https://t.co/ZAx01ScsfL — ThinkSEM (@ThinkSEM) April 11, 2017 If your audience likes your content on Instagram Stories, Snapchat may work for you as well. If you want to find out, the best way is to just give it a go and see what happens. A2 I’d recommend testing all that your audience uses-see where you get the most engagement, not just views #ContentWritingChat https://t.co/Kaic6Wjafy — LUCYrk (@LUCYrk78) April 11, 2017 Lucy also recommends testing to see which platform is ideal for your brand and audience. Try sharing content to each and see which one gets the most engagement. A2: Don’t just blast the same content on both channels, especially if your audience is on both. Shake it up a little! #ContentWritingChat pic.twitter.com/lESGqF9MVx — Mallie Rust (@malliefe2o3) April 11, 2017 As Mallie said, it’s important that you don’t share the same content on both channels. If you have people following you on Instagram Stories and Snapchat, it’ll be repetitive. Find ways to change it up so that it stays fresh and interesting. Q3: What kind of content should you create and post to your Instagram Stories? Once you’ve made the decision to commit to Instagram Stories, you need to decide what you’ll post there. After all, you can’t just post any old thing. It has to be relevant and appealing to your audience. Here’s some helpful advice so you can create amazing content for Stories: A2 Make sure you are sharing EXCLUSIVE content in your IG Stories so people come back every time they see the rainbow #ContentWritingChat — ★TheInstagramExpert★ (@SueBZimmerman) April 11, 2017 A3 Share a Raw, Informal Glimpse Into Your Business #ContentWritingChat Real & Raw is what connects others to YOU — ★TheInstagramExpert★ (@SueBZimmerman) April 11, 2017 Sue recommends sharing exclusive content to … Read more

#ContentWritingChat Recap: How to Create Brand Social Media Content that Stands Out in 2017 with Jessie Simms

#ContentWritingChat Recap: How to Create Brand Social Media Content that Stands Out in 2017 with Jessie Simms

Did you catch #ContentWritingChat this past Tuesday? We talked all about how to creating social media content in 2017 and the chat was filled with amazing tips that will turn you into a social media sensation. Check it out in our recap and start putting these tips to use for yourself! #ContentWritingChat Recap: How to Create Brand Social Media Content that Stands Out in 2017 with Jessie Simms Join us for #ContentWritingChat on Tuesday, January 17th at 10 AM CST with @JSimmsSocial! pic.twitter.com/hgbLEQvJEV — Express Writers (@ExpWriters) January 10, 2017 This week, our guest host was Jessie Simms. Jessie is a Social Media Specialist at Page 1 Solutions and assists with their bi-weekly Twitter chat, #Page1Chat. She joined us to share her knowledge on creating social media content for brands so that you can stand out on the platforms you use this year. Q1: Which social media platforms are important to be on in 2017? With so many social media platforms available to us today, it can be hard to choose which ones you should invest your time in. To help you out, check out these suggestions for which platforms you should be using this year: A1: You have to be where your audience is, but I think if it makes sense for your brand Snapchat & live video. #contentwritingchat https://t.co/BlYNcbWF5s — Jessie Simms (@JSimmsSocial) January 17, 2017 As Jessie said, you need to be where your audience is That’s always the number one priority when deciding which social media platforms are worth your time. She said that if Snapchat and live video make sense for your brand, they’re worth trying out. So, figure out if your audience is using Snapchat or if they’re tuning into live video broadcasts. If they are, give it a go! A1: My standard answer: whichever ones your audience frequents and is ready to convert on 🙂#ContentWritingChat https://t.co/Y2Ge2sUVWM — ThinkSEM (@ThinkSEM) January 17, 2017 Sarah from ThinkSEM agrees with Jessie’s advice. Figure out where your audience is and where you are getting the best results with your content. That will give you an idea of which platforms work the best for you and your brand. A1 Standard answer: Depends. Where is your target audience? Which platform makes most sense for your content and goals? #contentwritingchat — Bill Skowronski (@BillSkowronski) January 17, 2017 This is great advice from Bill. Find out where your audience spends their time, but also consider which platforms make the most sense for your content and the goals you’re trying to achieve. It’s all about finding the platforms that for YOU and that might not be the same as what someone else is using. A1 My top 3: Twitter, Instagram, and Facebook. #ContentWritingChat — Julia McCoy ? (@JuliaEMcCoy) January 17, 2017 Our CEO, Julia, said her top three platforms are Twitter, Instagram, and Facebook. Not only should you consider where your audience is spending their time, but it’s also a good idea to choose the platforms that you enjoy creating content for. A1: One social media platform to be on in 2017 is Instagram. Instagram Stories and Live are just going to GROW! #ContentWritingChat — Rachel (@redheadrachel) January 17, 2017 Instagram is a great platform to be on this year. If you already have a presence there, now is the time to step it up by using Instagram Stories and Instagram Live. These newer features are key ways to connect with your audience this year. A1: Instagram and Snapchat, along with Facebook for FB Live. Video will be big in 2017! #ContentWritingChat — Kristi Kenyon (@kkenyon86) January 17, 2017 Kristi knows that video is going to be big in 2017, as it has been for the past few years. Video content provides a powerful way to connect and develop a relationship with your audience, so now is the time to use it. She recommends using Instagram and Snapchat, plus Facebook Live. A1: Be on the platforms your audience uses regularly. Don’t try to force a channel to work for you. #ContentWritingChat pic.twitter.com/0wRMt9NY4U — Cassandra Schwartz ⭐ (@MWestMillennial) January 17, 2017 If you find that a platform just isn’t working for you, there’s no need to force it. Every social media platform won’t work for every brand. So, if you’re not getting the results you were hoping for, try switching up your strategy first. If that doesn’t work, it’s time to part ways. There’s no point in investing time and energy into a platform that just doesn’t click for you. Q2: How can you figure out exactly what your audience wants to see on your social media profiles? Once you’ve chosen the platforms you want to use for your brand, you need to begin creating content. However, that’s often easier said than done. To start off, you need to figure out what your audience is interested in seeing from you. Here are some tips to help you figure that out: A2: See what they are reacting & engaging with already. You have to get to know your audience & understand who they are. #contentwritingchat https://t.co/9WrMMhfBa3 — Jessie Simms (@JSimmsSocial) January 17, 2017 Jessie recommends seeing what your audience is already engaging with. You can do this by sharing content you think they’d like and seeing what their response is. Check your analytics to see which posts get the most clicks, replies, and shares. A2: Paying attention to what they already engage with/share. Knowing who they are & what questions they have. LISTEN. #ContentWritingChat — Erica Hayton (@ericahayton) January 17, 2017 “Listen” is the keyword in Erica’s tweet. It’s so important to take the time to actually listen to what your audience is saying if you hope to get to know them better. You’ll find out which content resonates with them and what they’d like to see more of. A2: Look to see what the market leaders do. Don’t copy though. Look at questions asked most frequently #contentwritingchat — Andy Drinkwater (@iqseo) January 17, 2017 Andy said to look to some of the … Read more

#ContentWritingChat Recap: Top Content & Strategy Tips to Support Live Video with Jennifer Radke

#ContentWritingChat Recap: Top Content & Strategy Tips to Support Live Video with Jennifer Radke

Did you catch this week’s #ContentWritingChat? Whether you missed the chat or you’re in need of a refresher, you’re in luck! We have a recap of our latest chat and it’s filled with all kinds of amazing tips that are sure to help you become a live video pro. Keep reading to check it out! #ContentWritingChat Recap: Top Content & Strategy Tips to Support Live Video with Jennifer Radke Join us for #ContentWritingChat on Tuesday, January 10th at 10 AM CST with guest host, @radkejen! pic.twitter.com/M5w03UT6HY — Express Writers (@ExpWriters) January 5, 2017 Our guest host this week was Jennifer Radke. She’s passionate about social media and is the CEO of the National Institute for Social Media. Jen joined this week’s chat to talk all about live video, as it continues to be very popular in the social media world. She shared some amazing tips with us that will help you make your your next live video (or your first) amazing! Q1: Platforms for live video: how do you pick live platforms to fit you or your brand? Why? There are many live video platforms these days and it can be hard to decide which one is right for your brand. You can use Facebook Live, Instagram Live, or even Periscope. So, how do you pick? Check out this advice: A1: It is important to know 1) Where your audience (community) is and 2) the functions and features of each platform #contentwritingchat — Jennifer Radke (@radkejen) January 10, 2017 Jen’s advice is to consider where your audience is already, plus the functions and features of the platform. You want to make sure that they live video platform you use is really going to work for you and allow you to get the best results possible. @ExpWriters A1: Where are your followers? Do they care about your video? What do they talk about? All things to consider #ContentWritingChat — Tracy Lynn Willis (@tracylacywillis) January 10, 2017 Tracy said to figure out where your followers are. Find out what they care about and what they talk about. These are all great things to consider when choosing a platform. A1: We’re going to start with the platforms where the majority of our members and audience are – namely FB and Twitter #contentwritingchat — GoGirlsMusic (@GoGirlsMusic) January 10, 2017 It’s always a great idea to start with the platforms your audience is already using. It’s the best way to ensure your broadcast is being seen by the right people. A1: a) Is your target on the platform? b) Will it support your video objectives/goals? c) Can you repurpose it? #ContentWritingChat — Sara Tetzloff (@que_sara) January 10, 2017 In addition to determining where your audience is and whether or not it’s going to support your goals, Sara recommends finding out if you can repurpose it. Being able to repurpose your live broadcast is very beneficial. A1. It’s easiest to start with platforms we’re familiar with + have an existing following! Experiment + build from there #ContentWritingChat — Trinity Insight (@TrinityInsight) January 10, 2017 It’s often easier to start with the platforms you’re already familiar with. If you already have a following there, there’s a huge bonus. If you have a good following on your Facebook page, try Facebook Live. The same goes for Instagram. A1: Broadcast where your audience is, the less you make them do the more likely they are to join you #contentwritingchat pic.twitter.com/lylKN4UCnI — Digital Natives Cast (@DgtlNativesCast) January 10, 2017 This is great advice from the Digital Natives team! Q2: Live video sessions: what steps should you take to prepare? Now that you’ve chosen a platform to do your live video broadcast, it’s time to go live! So, what can you do to prepare? These tips will help ensure everything goes smoothly: A2: Understand your goals, create an outline (not a script), make sure technology is working. #contentwritingchat — Jennifer Radke (@radkejen) January 10, 2017 A2: It is helpful to promote your live post before you just start streaming. Let people know when you will be online #contentwritingchat — Jennifer Radke (@radkejen) January 10, 2017 Jen suggests knowing what your goals are before you go live. What’s the reason you’re going live and what do you hope to achieve with your broadcast? You should also write an outline so you know what you’ll talk about. And don’t forget to make sure all your technology is working beforehand. There’s nothing more frustrating than technical difficulties! Another great idea is to promote your live broadcast before it actually begins. If you’re going to be talking about a hot topic you know your audience will love, tell them beforehand so they don’t miss out. A2: To prepare for a live video session, have notes written beforehand. It’ll keep you on track with your main points. #ContentWritingChat — Rachel (@redheadrachel) January 10, 2017 Have some notes written before you go live. You don’t want to write out a full script because that’s not genuine and in the moment. However, it’s a good idea to have some main talking points in mind that you can refer to. This will ensure you don’t lose track and you can refer to it if there’s a lull in engagement from your viewers. A2: Know what you want to talk about. Don’t rely on viewers questions in the comments. #contentwritingchat — Netvantage Marketing (@netvantage) January 10, 2017 Lexie advises not relying on the questions you receive in comments from your viewers. If no one shows up or you don’t get any questions, you’ll have nothing to talk about. Know what you want to chat about before you go live. A2: write out your talking points and understand how you’re going to manage handling questions & engaging the audience. #ContentWritingChat https://t.co/KJV6YvKclm — Cassandra Schwartz ⭐ (@MWestMillennial) January 10, 2017 Cassandra said to write out your talking points and also knowing how you’re going to handle questions and engaging with your audience. This will help make sure your broadcast is great. … Read more